RevOps Specialist - Contracts

Wayvia

3h•$50,000 - $68,000•Remote

About The Position

The RevOps Specialist – Contracts will own and evolve our contract operations infrastructure. As a key member of the Revenue Operations team, you’ll lead the execution, enablement, and continuous improvement of contract-related tools and processes that support Sales, LegalOps, Finance, and Customer Success. This role requires a systems-minded, detail-oriented individual who thrives on creating clarity from complexity. You’ll fully own the administration and optimization of our contract tools (including DocuSign and DocGen), lead onboarding and training for internal users, and serve as the go-to partner for process updates and troubleshooting.

Requirements

Bachelor’s degree or equivalent relevant experience
2+ years in Sales Operations, Revenue Operations, Deal Desk, or similar function
High attention to detail and ability to work independently and cross-functionally
Excellent project management, training, and communication skills
Experience supporting quote-to-cash or contracting systems
Strong knowledge of Salesforce, DocuSign, and contract-related workflows
Proactive, collaborative, and customer-oriented mindset

Nice To Haves

Experience leading tool rollouts or change management initiatives
Understanding of SaaS or subscription-based contracting and renewal cycles

Responsibilities

Contract Process Ownership:
Own the end-to-end contracting workflow across customer contracts
Ensure accuracy and completeness of contract data in Salesforce and DocuSign
Monitor contract stages and ensure timely routing for approvals and signatures
Maintain and evolve the contract approval process, partnering with LegalOps, Finance, and Sales
Ensure compliance with internal policies, routing requirements, and audit needs
Proactively identify and implement process enhancements to improve efficiency and clarity
Tool Administration & Optimization:
Fully manage contract-related tools such as DocuSign, including template creation, updates, testing, and configuration
Partner with GTM Systems and RevOps stakeholders on any new tool evaluations or implementations tied to the contract lifecycle
Monitor tool performance and address bugs, escalations, or feature requests
Enablement & Training:
Lead internal training and onboarding for contract-related systems and processes
Create and maintain scalable, user-friendly SOPs, documentation, and enablement materials
Host regular refresher trainings and office hours to support adoption and consistency
Troubleshooting & Support:
Act as the go-to SME for contract-related issues across tools, workflows, and process questions
Troubleshoot escalations and liaise with LegalOps, IT, and RevOps Systems as needed
Provide timely support to internal stakeholders to keep deals and renewals moving
Reporting & Quality Assurance:
Build and maintain dashboards and reports to monitor contract performance, pipeline readiness, and renewal health
Own data quality initiatives for contract records across Salesforce, DocuSign, and other connected systems
Conduct routine audits and lead remediation efforts when gaps are identified