Revenue Tax Technician - Wilmington

State of North Carolina•New Hanover County, NC

47d

About The Position

The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Wilmington Service Center in the Taxpayer Assistance and Collection Division. The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls, written correspondence and public contact. The Revenue Tax Technician works in call queues to answer general questions from taxpayers and representatives, assists walk-in taxpayers, and responds to written correspondence. The individual selected for this position will have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and exceptional time management skills. The Revenue Tax Technician will be able to maintain rational behavior during interactions with taxpayers and demonstrate courteous, professional, and efficient behavior while dealing with controversial matters.

Requirements

Demonstrated experience working with customers
Basic skill level using Microsoft Word, Excel, and MS Office
Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.

Responsibilities

Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
Establish payment plans with taxpayers based on standard operating procedures
Research assets and verify liens on taxpayers

Benefits

The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume