Revenue Systems Manager

Relay•Raleigh, NC

2d•Hybrid

About The Position

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based Marketing team as a result! If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to apply! We are looking for a strategic and technical Revenue Systems Manager to serve as the backbone of our go-to-market engine. In this role, you won't just be "managing a CRM" - you will be the architect of our revenue tech stack and the guardian of our data integrity. Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3+ days per week. The ideal candidate lives at the intersection of business strategy and systems engineering. You will own the integrity of our Revenue Tech Stack, ensuring that our data flows seamlessly from the first marketing touchpoint to the final signed contract. Your mission is to eliminate manual friction through advanced CRM automation, maintain rigorous data governance, and provide the leadership team with the "single source of truth" required to make move-the-needle decisions.

Requirements

4+ years in Revenue Operations, Sales Operations, or Marketing Operations, with a heavy focus on the technical backend
2 years experience dedicated to the HubSpot ecosystem
The "Architect" Mindset: Proven ability to map complex business processes into clean, automated system logic.
Communication: The ability to explain complex technical "plumbing" to non-technical stakeholders in a way that highlights business value.

Nice To Haves

Proficiency in Excel and experience with BI tools (like Tableau, Looker, or PowerBI)
JavaScript (Node.js) experience
Experience developing and enforcing data quality policies and managing third-party data enrichment tools
Experience with automated workflow tools and iPaaS platforms (e.g., Zapier)

Responsibilities

Systems Architecture & Strategy
Tech Stack Ownership: Evaluate, implement, and integrate tools across the revenue funnel (CRM, Sales Engagement, Marketing Automation, Enrichment).
Process Engineering: Design and build automated workflows to reduce manual entry and eliminate friction in the buyer journey.
Roadmapping: Partner with leadership to translate business goals into technical requirements and long-term systems projects.
Data Management & Analytics
Data Integrity: Develop and enforce data governance policies to ensure accuracy across all platforms.
Reporting & Insights: Build and maintain dashboards in the CRM to track KPIs.
Data Enrichment: Manage third-party data providers to ensure the database is populated with high-quality, actionable leads and accounts.
CRM Administration
Core Admin: Handle all backend CRM configuration, including custom objects, validation rules, flow automation, and user permissions.
User Enablement: Act as the primary point of contact for troubleshooting and provide training to ensure high system adoption across the organization.
Documentation: Maintain a comprehensive "Systems Dictionary" and process documentation for all technical configurations.

Benefits

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
Generous Paid Time Off
401(K) Savings Plan + Company Match
Baby Cash Reward + Paid Parental Leave
Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
Free Snacks and Fun Times
Latest tech, standing desks, and all the accessories and software you need to succeed in your role

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