Manager - IS Revenue Cycle Systems

UHS•King of Prussia, PA

11h

About The Position

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com The Corporate Information Services Department is seeking a dynamic and talented Manager – IS Revenue Cycle. The Manager – IS Revenue Cycle manages analyst staff working on revenue cycle projects and associated tasks, including system selection, requirements analysis, system build, testing, implementation, go-live support, and post go-live support as well as any optimization requests, package requests, and upgrades. Projects related to revenue cycle solutions include but are not limited to: registration, scheduling, charge services, contract management, and/or patient accounting applications upgrades/customizations; online patient payment solutions; integration with Clinical solutions and system selection/implementation of future revenue cycle solutions and enhancements. At a detailed level, supervises a team that examines business and related revenue cycle workflows to ensure that software functionality meets business and clinical needs. Manages conversion support activities including end user support, application troubleshooting and application/technical configuration. Manages and supports the resolution of system issues (break/fix, maintenance or enhancement) as requested by customer groups. Implements changes to existing applications per IS policy and process. Meets deadlines and ensures continued progress toward project objectives. Mentors, supports, and directs activities of staff. Completes appropriate counseling when applicable and completes annual staff evaluations with support from leadership.

Requirements

Five or more years of progressively responsible information systems experience with a focus in the following:
Strong knowledge of SDLC phases, including evaluation and selection, configuration, testing, training, support, and enhancement.
Ability to be precise and accurate with details of applications, technical architecture, and integration/interfaces.
Ability to learn new customer business and clinical processes, document such processes and convert those activities in a meaningful way to application requirements/functionality.
Bachelor’s degree required.
Comprehensive knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software, or system functional specifications; design, development, documentation, analysis, testing, or modification of computer systems based on and related to user design specifications. Working knowledge of IS standards and quality methods and metrics. Working knowledge of project management methods. General familiarity of user business practices, concepts and terminology sufficient to support the application. Solid computer skills, including Microsoft Office suite. Effective written and verbal communication skills. Learns quickly, takes constructive feedback on performance, stays focused on the job, and produces desired outcomes.
Application Knowledge: Registration, Scheduling, Charge Services, Contract Management, Patient Accounting, or other revenue cycle applications.
Analytical skills, project management, and process improvement. Highly self-motivated and directed.
Ability to effectively set priorities and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Previous supervisory experience within an IT support role, strong technical, problem determination and research skills.
Additional significant experience (5 years) may be considered in lieu of the educational requirement.
Travel Requirements: Up to 25%.

Responsibilities

Manages revenue cycle application projects, including system selection, requirements analysis, testing, implementation, and post live support.
Manages all projects as assigned using established project management methodologies.
Ensures strict adherence to project plans, reporting all serious deviations to management.
Ensures assignment of project tasks to staff analysts appropriately.
Designs, plans, and manages all testing events, including unit, system, pre-integrated, integrated, regression, stress, and parallel.
Coordinates the development and implementation of test plans/scripts specific to the software solution.
Coordinates the development of test scenarios in which tests are carried out.
Reviews and edits software test scripts.
Develops and implements testing standards.
Coordinates with the facility test coordinator for all testing events to ensure readiness for each event.
Manages and plans all testing events to include the following types of testing (Unit, System, Pre-Integrated (facility-specific), Integrated, Regression, Stress, and Parallel).
Reports defects and problems that occur during the test process. Tracks the resolution of those defects from development through implementation into production.
Plans, manages, and ensures the completion of incident, requirement, and software release testing to ensure that all testing is successfully completed before any software is migrated to the production environments.
Actively participants in change control.
Adheres to UHS Service Level and Change Management Policies.
Establishes and maintains regular communications with the user community.
Prepares reports as needed.
Maintains current knowledge of people, process and technologies used in the Revenue Cycle continuum of care to ensure properly structured data integration across applications and systems.
Supports leadership in managing the team responsible for delivering the configuration for any of the following areas: Registration, Scheduling, Charge Services, Contract Management, or Patient Accounting and EMR functionality within the boundaries of the UHS Cerner Hospital centric servers.
Mentors and provides operational supervision to staff analysts and manages their day-to-day workloads related to projects and daily system functions.
Completes performance evaluations for assigned staff.