Revenue Strategy Analyst

Asana•Chicago, IL

6d•Hybrid

About The Position

We are seeking an experienced strategy and operations professional to join the Revenue Strategy team at Asana. This team partners with our Customer Experience leaders and is responsible for defining our retention strategy; driving operational excellence; and leading strategic initiatives in support of retaining our customers at Asana! In this role, you will be key in ensuring Asana delivers repeatable, predictable, and scalable value for its customers. You will report to the Asana’s Head of CX Strategy and primarily support the AMER business though often will work on global projects & initiatives that span beyond AMER such as supporting our Global Support and Professional Services teams. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

5+ years’ relevant experience in Revenue Strategy, SaaS, or Management Consulting, with a proven track record in a high-growth SaaS environment. SaaS post sales or retention experience is preferred, but not required.
Strategic Architect: Experience moving beyond data reporting to strategy design—you don’t just find the churn; you build the program to stop it.
Influential Communicator: Proven ability to command a room of senior stakeholders and translate complex data sets into a clear, compelling narrative for executive leadership.
Technical Requirements: Proficient in Salesforce (CRM); experience with BI tools (Tableau, Looker) and SQL (e.g. Databricks) is highly preferred, Advanced Excel skills is required
Change Management Pro: Expert at leading complex, end-to-end projects that require shifting team behaviors and operationalizing new processes across a global org.
AI-Forward Mindset: Demonstrated ability to leverage AI and emerging technologies to automate retention workflows, predict customer sentiment, and enhance decision-making speed.
Resilience & Ambiguity: A track record of thriving in fast-paced environments where you are expected to build the "v2.0" of a process while the "v1.0" is still running.

Responsibilities

Strategic Advisory: Partner with Customer Success leadership to drive the global retention strategy, providing actionable insights on NRR, GRR and churn mitigation.
Forecasting & Predictability: Partner with AMER Renewal Manager lead in forecasting and driving forecast accuracy.
Cross-Functional Leadership: Represent CX and work with cross-functional partners like Sales, Revenue Operations, Data Analytics/Science and Finance.
Lifecycle Optimization: Design and execute strategic initiatives to improve the customer journey, from onboarding efficiency to automated renewal motions and "at-risk" intervention plays.
Annual Planning: Lead the operational design for the CS organization, including setting the book carve strategy & capacity planning, and set key retention targets for CX and other Revenue teams who may be compensated on it.