Revenue Site Operations Partner

Trinity Health•Springfield, MA

51d

About The Position

🌟 Join Our Team as a Revenue Site Operations Business Partner Are you a strategic thinker with a passion for improving healthcare operations? As a Revenue Site Operations Business Partner, you will play a critical role in enhancing front-end workflows and driving revenue performance across our practice and clinic locations. You’ll serve as a trusted advisor and project leader, collaborating with executive leaders and front-line teams to deliver measurable improvements in revenue cycle outcomes. About Us Trinity Health Of New England Medical Group is a leading network of primary care providers, specialists, and surgeons serving communities across Connecticut and Western Massachusetts. We deliver comprehensive care—from urgent care and imaging to surgery and rehabilitation—serving thousands of patients each year with compassion and excellence. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Bachelor’s degree in Healthcare Administration, Business, Accounting, or related field or 7–10 years of professional billing experience.
Strong knowledge of billing systems, insurance practices, and revenue cycle operations.
Experience with electronic practice management systems.
Proven leadership experience and ability to influence across teams.
Excellent communication, analytical, and relationship-building skills.
Ability to work independently, prioritize tasks, and drive initiatives forward.

Nice To Haves

Healthcare certifications (MA, MGMA, AAPC) preferred.
Six Sigma or LEAN certification is a plus.

Responsibilities

Champion Trinity Health’s Mission, Vision, and Values in every interaction.
Partner with front office and billing teams to analyze weekly metrics, identify root causes, and implement action plans to improve revenue cycle performance.
Monitor and address front-end denials (eligibility, registration, authorizations), providing actionable insights to leadership.
Oversee and manage Registration Charge Review and Claim Edit work queues.
Analyze Front Office Dashboard data to detect performance variances and trends.
Design and deliver educational sessions for staff and providers, including “Billing 101” and other targeted training.

Benefits

Career Growth: Opportunities for advancement in a mission-driven organization.
Comprehensive Benefits: Health insurance coverage starts on Day 1.
Award-Winning Team: Be part of a recognized and respected Patient Access Department.
Professional Development: Access to training, certifications, and leadership development.
Meaningful Work: Make a real impact on patient care and operational excellence.

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