Revenue Operations Manager
About The Position
Are you passionate about using data and process to elevate the customer experience? We're looking for a Manager of Revenue Operations to empower our Customer Success and post-sales teams and help them drive retention, expansion, and customer satisfaction at scale. In this role, you'll build the operational foundation that enables our Customer Success organization to deliver measurable impact. You'll partner closely with CS leadership, Finance, and cross-functional Revenue Operations peers to optimize workflows, manage key tools, and turn insights into strategy.
Requirements
- Bachelor's degree required; MBA or related graduate degree a plus.
- 3+ years of experience in Revenue or Sales Operations roles, with a strong focus on Customer Success, Account Management, or post-sales functions in a B2B SaaS environment.
- Proven expertise with Salesforce and customer success tools (e.g., Gainsight, ChurnZero, Totango, Gong).
- Strong analytical skills and experience with BI tools (e.g., Tableau, Looker, Power BI) to drive decision-making.
- Excellent project management, cross-functional collaboration, and stakeholder management skills.
- A proactive, problem-solving mindset with a passion for improving customer experience through operational excellence.
Responsibilities
- Lead day-to-day post-sales operations including forecasting, renewal and expansion tracking, territory design, and capacity planning to ensure teams are set up for success.
- Enhance visibility into customer health and retention metrics by driving data integrity and reporting excellence in Salesforce and related tools.
- Collaborate with Customer Success leadership to refine processes around onboarding, adoption, renewal, and expansion.
- Partner with Revenue Operations and Finance to analyze business performance, model headcount needs, and deliver actionable insights to senior leadership.
- Manage and optimize the post-sales tech stack (Salesforce, Gainsight, Gong, etc.) to streamline workflows and boost productivity.
- Evaluate and evolve Customer Success processes to improve efficiency, collaboration, and the overall customer journey.
- Advise leadership on performance trends, renewal risks, and opportunities to improve customer lifetime value.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
251-500 employees
