Revenue Operations Manager

Smokeball - Legal Software • Chicago, IL

143d • Onsite

About The Position

As a Revenue Operations Manager, you will play a pivotal role in managing sales, marketing, and client success operations. You’ll collaborate with cross-functional teams, analyze business requirements, and drive projects to successful completion. Your expertise in systems such as Salesforce, Churnzero, and Northpass will be critical to achieving our organizational goals. This role is based out of our office in Chicago, IL.

Requirements

• 3+ years experience as a Revenue Operations Manager and Project Manager in a technology-driven environment
• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Strong analytical skills, attention to detail, and ability to translate business requirements into actionable plans.
• Excellent communication, stakeholder management, and problem-solving abilities.

Nice To Haves

• Project management certification (e.g., PMP) is a plus.

Responsibilities

• Collaborate with the sales team to understand their needs, identify process improvements, and optimize sales workflows.
• Analyze sales data, track performance metrics, and provide actionable insights to enhance revenue generation.
• Assist in developing sales strategies and forecasting.
• Work closely with the marketing team and marketing automation manager to ensure seamless execution of campaigns, lead management, and reporting.
• Evaluate marketing performance metrics, identify trends, and recommend adjustments to improve ROI.
• Support the implementation of marketing automation tools.
• Partner with the client success team to enhance customer satisfaction and retention.
• Analyze client feedback, identify pain points, and propose solutions for continuous improvement.
• Monitor client success KPIs and contribute to client engagement strategies.
• Lead cross-functional projects related to process optimization, system implementations, and product launches.
• Define project scope, objectives, deliverables, and timelines.
• Coordinate project resources, manage risks, and ensure successful project execution.
• Proficiently navigate and configure systems such as Salesforce, Churnzero, and Northpass.
• Collaborate with IT teams to troubleshoot issues, implement enhancements, and maintain data integrity.

Benefits

• Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
• Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees