Revenue Operations Manager

Ontra • San Francisco, CA

49d • Remote

About The Position

Ontra is seeking a Revenue Operations Manager reporting to our Manager, Revenue Operations. We're looking for someone excited to enhance our order-to-cash process, improve cross-departmental collaboration, streamline our MSA workflows, and facilitate efficient approvals with key stakeholders. If you are a highly organized, communications-savvy individual with the ability to coordinate seamlessly across departments, exercise sound business judgment, and effectively balance system controls with stakeholder perspectives, we'd love to get to know you!

Requirements

• Experience: 3+ years in an operations role, ideally involving experience with deal desk functions and alleviating billing pain points.
• Contract Operations: Proficiency with contract and Master Service Agreement (MSA) operations, ensuring smooth management and execution.
• Data Quality: Strong ability to understand, manage, and ensure the quality and accuracy of data within revenue operations processes.
• Invoicing Collaboration: Experience working closely with the invoicing process, streamlining procedures and ensuring efficiency.
• Analytical Skills: Demonstrated capability in analytical tasks, enhancing operational effectiveness through data-driven insights.

Responsibilities

• Process Optimization: Collaborate with various internal teams to enhance the order-to-cash cycle, focusing on increasing efficiency and scalability in the MSA-to-invoice process.
• Stakeholder Coordination: Facilitate effective communication among Product, Billing, Legal, and Accounting teams to ensure support and necessary approvals for structured deals.
• Contractual Detail Management: Improve systems and tools to capture all relevant contract information, ensuring they can accommodate complex deal structures.
• Pricing Strategy Support: Coordinate with Strategy and GM teams to align on new product pricing plans and secure sign-off from stakeholders.
• Legal and Tax Compliance: Work with Tax and Legal teams to integrate appropriate tax language into new product Order Forms and assist Legal with MSA strategy and integration in sales processes.
• Technology Integration: Act as a liaison between Legal/Finance and Product teams to ensure technology development supports order and invoicing processes effectively.

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed