Revenue Operations Manager

Envoy Global, Inc.•Chicago, IL

31d•$65,000 - $80,000

About The Position

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an opening within Envoy's dedicated Sales team for an experienced Revenue Operations Manager to join us on a full time, permanent basis. The Revenue Operations (RevOps) Manager will contribute to our continued growth leading all operational, project management, and analytical support to the go-to-market teams by helping to increase the velocity of our customer acquisition, customer retention, and service efficiency. This role is about driving the business's management cadence, including mechanisms such as weekly, monthly, and quarterly pipeline and forecast reporting. You will drive improvements and updates to the team's reporting, tools, methods, and processes to increase the availability and granularity of actionable data.

Requirements

Bachelor's degree in business administration, finance, or marketing
5+ years of experience in sales operations, analytics, or similar roles
Advanced level MS excel and PowerPoint skills required
Advanced level proficiency in customer relationship management systems, i.e. Salesforce
Detailed understanding of sales processes, sales data tracking, sales force automation, incentive compensation operations, promotion response concepts, and sales force alignments
Proficient in all aspects of analyzing sales data and field force activities
Proven experience providing actionable strategic insights to sales leadership
Excellent verbal, written and stakeholder management skills to effectively influence and manage expectations with sales management and cross-functional teams
Demonstrated strong business analytic ability to analyze data as well as develop, execute, and adjust programs based on business needs
Demonstrates leadership capabilities; manages high performing team; communicates vision, objectives, and operational plan
Ability to understand sales strategies, translate them into system and process requirements, and drive execution with strong business impact
Proven track record of being able to plan, prioritize, & complete competing projects on time inclusive of problem solving throughout the

Responsibilities

Lead the definition and upkeep of generic services pricing, including determination of margin targets, working with sales and finance teams
Lead and/or review specific deal or variation pricing and margin determination, sensitivity analyses and risk and opportunity modeling, working with sales and finance teams
Collaborate with Sales and Business Operations leadership to develop and maintain a model for sales design and management, account alignment, and customer segmentation with a focus on revenue growth
Improve overall sales effectiveness by enhancing our sales methodology, driving adoption, and promoting continuous improvement
Partner with sales management to define and produce or enhance reporting to measure sales force productivity and ensure effective implementation of established strategies and tactics
Collaborate closely with cross-functional teams, including the Account Management team, GTM teams, and Finance & Billing teams, to drive results and ensure alignment across the organization
Provide analytics to support the annual sales quota and sales organizational planning process
Provide weekly perspective on the state of the business and recommendations on how to maximize sales revenue
Work closely with Sales and Finance leadership to prepare board-level and executive management presentations
Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes within cross-functional departments
Facilitate sales forecast calls and deal reviews
Develop standards for sales excellence, including key scorecards, agreed-to guiding metrics, operational design, and process
Partner on the execution of tech stack, overseeing administration and operations; Monitor system adoption, data compliance, and governance
Direct and manage the updating of sales process, forecasting, pipeline management, KPIs, reports, and dashboards in Salesforce
Create and implement reporting and dashboards for the sales organization that focus on improving efficiency, effectiveness, and productivity
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
Support channel partners by facilitating access to enablement content and training while ensuring pipeline visibility
Ensure proper lead management processes, metrics, and policies in collaboration with the Marketing team