Revenue Operations Manager, Post Sales

Alloy•New York, NY

77d•$135,000 - $159,000•Hybrid

About The Position

Alloy is seeking a Revenue Operations Manager, Post Sales to support our Post Sales teams. You’ll report to the Senior Manager, Revenue Operations and will play a critical role in the growth of the Revenue Operations function. We’re looking for a results-oriented individual who can drive operational excellence across our Client Success and Technical Solutions teams (Post Sales) and bring a data-driven perspective to drive customer value, accelerate revenue, and improve team productivity. In this role, you would help Post Sales Leadership with process improvements, forecasting, and execution on strategic initiatives. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

Requirements

5+ years of progressive experience in revenue/customer success/technical solutions strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
Excellent first principles thinking skills
Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
This is a first-in-seat role, you’ll be working through high amounts of ambiguity and expected to work with senior leaders to prioritize initiatives
Experience in fast-paced environments and be comfortable working both as part of a team and independently
Demonstrated ability to prioritize workload and manage multiple concurrent projects
Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
Strong verbal and written communication skills; ability to work effectively with cross-functional teams
Experience building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable Sales on SFDC best practices and related tools
Familiarity with related GTM systems (Gong, Apollo, Pendo, Highspot, etc.)

Responsibilities

Act as a thought partner to Post Sales (Client Success and Technical Solutions) and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our post sales functions
Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
Design, build and manage a model that guides resource allocation globally by segment. Partner with GTM Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes. Monitor and report on segment performance
Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts
Ensure data cleanliness and accuracy within the GTM tech stack
Support the Post Sales teams’ operating cadence and business processes
Be the connective tissue between Post Sales and the rest of the GTM organization
Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other ad hoc reporting requests

Benefits

Unlimited PTO and flexible work policy
Employee stock options
Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
401k with 100% match up to 4% of annual employee compensation
Eligible new parents receive 16 weeks of paid parental leave
Home office stipend for new employees
Annual Learning & Development annual stipend
Well-being benefits include access to ClassPass, OneMedical, and Spring Health
Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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