Revenue Operations Manager, GTM Systems & Integrations

Olly Olly•Austin, TX

12d

About The Position

This is a true Operations role responsible for bringing clarity, structure, and executional rigor to the business. We’re hiring an Operations Manager to build, run, and continually optimize HubSpot and our connected GTM systems as the operational backbone of our revenue engine. This is a hands-on, execution-heavy role. You will spend the majority of your time inside HubSpot and its integrations—configuring workflows, resolving data quality issues, improving lead routing, and supporting sales execution—while helping shape execution plans, sequencing work, and tradeoffs in partnership with leadership. You will lead execution through a small operations team, not simply take orders, ensuring GTM systems operate efficiently, reliably, and at scale. In partnership with the leadership team, you will provide operational input into GTM strategy and then own its execution—translating direction into clean, scalable, and measurable systems and processes. This role is accountable for ensuring those systems and integrations are reliable and deliver clear business outcomes at scale. You will report to the VP of Sales Operations, partner closely with Sales, Marketing, and Customer Success leaders, and manage 2+ operations specialists or contractors as we scale. You will design, build and execute cross-functional strategies into clear processes. You will be responsible for managing vendor relationships, overseeing integrations. You will be working in the following environment : Leading a small team of operations specialists supporting GTM and internal operations Managing internal helpdesk for a ~300-employee organization, in partnership with IT Owning the organization-wide HubSpot instance as the GTM system of record Sharing ownership of critical systems and integrations—including Jira, telephony, lead routing, and the broader GTM tech stack—across native and API-based integrations Supporting a high-volume outbound Sales motion with significant daily activity Supporting Account Management teams on customer management workflows Working closely with Product and Engineering on system processes and data flows Supporting cross-functional GTM initiatives from planning through execution Providing performance reporting and operational insights to the leadership team

Requirements

Experience managing small teams (2–5+ direct reports)
Operations experience in fast-paced, high-volume environments supporting large sales and/or support organizations, where teams handle frequent, transactional customer interactions and serve multiple internal stakeholders with competing priorities.
Expertise with HubSpot, ideally with hands-on administrative ownership
Expertise with Jira, ideally with hands-on administrative ownership
Expertise owning and maintaining critical tech stack integrations, such as digital contract software and lead routing tools
Experience integrating and managing telephony systems at scale (200+ users), including high-volume outbound/inbound dialing, as part of a broader operations stack.
Hands-on experience building, troubleshooting, and scaling API-driven integrations using platforms such as Make (Integromat) and Zapier, including authentication, data mapping, error handling, and monitoring.
Working knowledge of APIs and webhooks, including how data flows between systems, common integration failure modes, and how to troubleshoot issues in partnership with engineering.

Nice To Haves

Working knowledge of JavaScript concepts; hands-on experience is a plus, but at minimum the ability to partner effectively with engineering teams and understand JavaScript-based logic, constraints, and tradeoffs.
Experience working with Stripe data, or partnering on Stripe integrations, including upcoming implementations related to billing, payments, subscriptions, and revenue reporting.
An engineering background or formal engineering education is a plus, but not required.
Experience working in a Sales Operations or Revenue Operations function, with a strong understanding of how to partner with sales leadership to use systems, process, data, and lead routing to improve sales rep performance and productivity.
Experience partnering with revenue leadership and contributing to broader revenue reporting beyond HubSpot, including connecting detailed sales and customer success activities to longer-term revenue performance and business outcomes.
Experience with customer segmentation and operating multiple support and service models in parallel (e.g., self-serve, pooled support, and dedicated account ownership), including understanding how systems, routing, and processes differ by segment.

Responsibilities

Operational Ownership & Execution
Own the execution of cross-functional GTM initiatives end-to-end, from planning through steady-state operation
Serve as the single point of accountability for operational outcomes, not just implementation
Translate leadership direction into clear execution plans, sequencing work and making tradeoffs as needed
Proactively identify breakdowns in process, ownership, data, or execution and drive resolution
Ensure initiatives ship with defined success metrics, monitoring, and escalation paths
Process Design, Standardization & Governance
Design, document, and maintain clear, scalable SOPs across GTM and internal operations
Standardize workflows across teams to reduce ambiguity, errors, and operational friction
Establish and enforce operational standards, SLAs, and expectations consistently
Continuously refine processes based on performance data, feedback, and changing business needs
Systems, Tooling & Integrations
Own and administer core business systems, including HubSpot and related GTM tools
Oversee critical integrations across the tech stack (e.g., CRM, telephony, lead routing, contracts, billing), including native and API-based integrations
Ensure systems are reliable, usable, and aligned with real-world team workflows
Balance speed of execution with data integrity, system stability, and long-term scalability
Partner with Engineering, Product, and IT to troubleshoot issues and implement system improvements, Reporting, Insights & Outcomes
Build and maintain operational and performance reporting for GTM and leadership teams
Ensure data accurately reflects frontline activity and rolls up into meaningful business insights
Connect day-to-day sales and customer success actions to broader revenue and performance trends
Surface risks, bottlenecks, and opportunities proactively using data and system signals
Team Leadership & Cross-Functional Partnership
Lead and develop a small team of operations specialists and/or contractors
Prioritize and delegate work to ensure focus on highest-impact initiatives
Partner closely with Sales, Marketing, Customer Success, Product, Engineering, IT, and Revenue leadership
Act as a trusted operational partner who enables teams to execute effectively at scale