Revenue Operations Manager, Deal Desk

Alloy • New York, NY

78d • $135,000 - $159,000 • Hybrid

About The Position

Alloy is seeking a Revenue Operations Manager, Deal Desk to support our field team on new business, expansion, and renewal opportunities. You’ll report to the Senior Manager, Revenue Operations and will play a critical role in the growth of the Revenue Operations function. In this role, you would serve as the primary point of contact for deal-related inquiries, escalations, and approvals, and help the field team in creative deal structuring and negotiations to close deals.
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

Requirements

• 5+ years of progressive experience in a deal desk operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
• Strong understanding of contract structuring, playbook creation, and approval processes
• Proven ability to own and run complex deals end-to-end, encompassing commercials, legal, security and finance.
• Solid understanding of SaaS business models and subscription pricing/management.
• Solid understanding of Finance and Accounting processes as they relate to SaaS, including billing, invoicing, revenue recognition.
• Excellent first principles thinking skills
• Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
• This is a first-in-seat role, you’ll be working through high amounts of ambiguity and expected to work with senior leaders to prioritize initiatives
• Experience in fast-paced environments and be comfortable working both as part of a team and independently
• Demonstrated ability to prioritize workload and manage multiple concurrent projects
• Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
• Strong verbal and written communication skills; ability to work effectively with cross-functional teams
• Familiarity with Salesforce and contract management systems (e.g. Ironclad)

Responsibilities

• Manage and oversee the deal desk process, ensuring efficient response SLAs and approvals
• Partner with sales teams to structure and approve complex deals that align with business objectives and comply with company policies
• Provide strategic guidance on pricing, discounting, and contract terms to optimize deal profitability and competitiveness
• Develop and maintain deal desk policies and procedures, ensuring compliance with company guidelines
• Collaborate with Sales, Legal, and Finance teams to resolve deal-related issues and escalate complex deals as needed
• Partner with Enablement to share deal desk related trainings, guidelines, and scale processes
• Streamline the deal approval process to reduce cycle times and improve sales velocity
• Administer and maintain deal desk documentation and ensure data accuracy and integrity in systems
• Enable sales and supporting team members on deal desk processes and best practices
• Analyze deal desk metrics to identify areas for improvement and implement process enhancements
• Manage and analyze deal economics and proposal acceptance trends; identify opportunities to improve deal structures, strategies, and processes based on market and historical data
• Drive deal desk meeting cadence, including deal desk office hours and other preparation forums
• Develop and implement pricing and packaging strategies

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees