Revenue Operations Manager (Deal Desk & Sales Ops)
About The Position
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We’re looking for a Revenue Operations leader who brings rigor, control, and operational excellence to the deal lifecycle — from pricing and approvals through booking, forecasting, and revenue integrity. As Manager, Revenue Operations, you will own deal desk operations and revenue control, ensuring that deals move quickly without sacrificing accuracy, governance, or compliance. This is a high-trust role for someone who sits at the intersection of Sales, Finance, Legal, and Leadership, and who can scale structure without slowing the business down.
Requirements
- 5–10+ years in Revenue Operations, Deal Desk, Sales Ops, or Finance-adjacent GTM roles.
- Deep experience with enterprise deal structures, pricing, approvals, and contract workflows.
- Strong Salesforce (and CPQ or similar) expertise; high attention to data integrity and controls.
- Comfortable saying “no” — and explaining “why” — at senior levels.
- Trusted partner to Finance, Legal, and Sales leadership.
- Experience operating in complex, enterprise SaaS environments.
Responsibilities
- Own the end-to-end deal desk process: pricing, discounting, approvals, and booking readiness.
- Maintain Salesforce (and CPQ, if applicable) as the system of record for deal terms and approvals.
- Partner with Legal and Finance to streamline contract flow and eliminate friction in deal execution.
- Build reporting around deal velocity, approval bottlenecks, discount trends, and risk exposure.
- Ensure booked deals meet internal standards for revenue recognition, forecasting, and reporting.
- Provide leadership with visibility into deal quality, not just deal volume.
- Define and enforce deal approval frameworks, pricing guardrails, and exception handling.
- Own close-process rigor to ensure clean quarter-end execution.
- Support forecast integrity by validating pipeline and late-stage deal assumptions.
- Act as a gatekeeper for booking accuracy and data completeness.
- Serve as the operational bridge between Sales, Finance, and Legal.
- Balance speed with control — enabling Sales while protecting the business.
- Continuously improve deal desk efficiency as deal complexity and volume scale.
- Partner with Finance on planning, forecasting, and audit readiness.
Benefits
- 💰 Participation in the company’s employee share options plan
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- ◻️ STD and LTD
- 💰 The opportunity to contribute to the company's 401k plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programmes
- 🌸 Menopause care programme with Maven
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
