Revenue Operations Coordinator

Compass • Boston, MA

6h • $33 - $36 • Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Please Note - This role is 100% in office out of our Boston Office
As Compass continues to experience significant growth, we are looking for the best and brightest to surface business insights that drive strategic decisions. For this role, we are looking for a key player in building and scaling our go to market motion for new agent acquisition. You will be joining the team that designs the business infrastructure, programs, and insights that drive success in the agent recruiting process. This role reports to the Director of the Revenue Strategy and Operations team.
The ideal candidate will thrive in an energetic, fast paced, and highly collaborative environment; no two days are alike. The most important skill set for this role is the ability to drive operations of the Growth team, analyze data, and surface insights and recommendations that help senior leadership make smarter business decisions. You have a ‘no task is too small’ mentality combined with the ability to see the ‘big picture’ impact of data accuracy and insights.
The Coordinator will have a lot of exposure to cross functional teams at Compass (sales, sales leadership, growth programs, business systems, finance, legal, company leadership), so this individual will have the opportunity to collaborate with multiple business and technical partners on highly complex, highly dynamic projects.
Here are some examples of the projects and programs that the Specialist role would play a pivotal role in:
Subject Matter Expert & Resource: Our team serves as the primary point of contact for the SGMs as it relates to operations and our resources. In this role, you will be responsible for answering questions, troubleshooting errors, and responding to ad hoc inquiries. This requires excellent communication and project management skills. Oftentimes, the questions or inquiries we receive are quite time sensitive so you will be required to manage our inbox efficiently.
Agent Referral Program Administration: Our most successful lead channel is a direct result of the Agent Referral Program. You will support the program lifecycle; overseeing the end-to-end flow of inbound referrals from initial submission to a successful join. As part of this work, you will facilitate the payment cycle to ensure agents are rewarded accurately and on time, while also serving as the point person for issue resolution, policy inquiries, and the review of escalations.
Process Optimization: You will be responsible for identifying areas for improvement within the current sales process to maximize team efficiency. This involves reviewing existing workflows to pinpoint bottlenecks and designing automated solutions that reduce manual data entry and repetitive tasks. By streamlining our workflows, you will enable the sales team to move fast in their sales cycle.
Cross Functional Liaison: In this role, you will act as the connective tissue between the Growth, Finance, Product, Regional Operations, and other departments to ensure total organizational alignment. You will play a pivotal role in synchronizing these teams around quarterly targets, ensuring that lead generation efforts, budget allocations, and sales goals are all working in harmony. By facilitating clear communication and shared visibility, you will help bridge the gap between the execution of our growth strategy and the various downstream impacts.

Requirements

• B.A. or B.S.
• 2+ years of relevant experience
• Basic analytical skills: proficient in Google Sheets, ability to gather and clean data and draw out relevant insights
• Strong project management and communication skills
• Polished visual, written, and oral presentation skills
• Ability and appetite to learn quickly in a fast-paced environment
• Self-starter attitude, and ability to exercise judgment and solve difficult problems without direct supervision
• Strong interpersonal skills and glass-half-full mentality

Nice To Haves

• Familiarity with PowerBI and Salesforce a plus

Responsibilities

• Subject Matter Expert & Resource: Our team serves as the primary point of contact for the SGMs as it relates to operations and our resources. In this role, you will be responsible for answering questions, troubleshooting errors, and responding to ad hoc inquiries. This requires excellent communication and project management skills. Oftentimes, the questions or inquiries we receive are quite time sensitive so you will be required to manage our inbox efficiently.
• Agent Referral Program Administration: Our most successful lead channel is a direct result of the Agent Referral Program. You will support the program lifecycle; overseeing the end-to-end flow of inbound referrals from initial submission to a successful join. As part of this work, you will facilitate the payment cycle to ensure agents are rewarded accurately and on time, while also serving as the point person for issue resolution, policy inquiries, and the review of escalations.
• Process Optimization: You will be responsible for identifying areas for improvement within the current sales process to maximize team efficiency. This involves reviewing existing workflows to pinpoint bottlenecks and designing automated solutions that reduce manual data entry and repetitive tasks. By streamlining our workflows, you will enable the sales team to move fast in their sales cycle.
• Cross Functional Liaison: In this role, you will act as the connective tissue between the Growth, Finance, Product, Regional Operations, and other departments to ensure total organizational alignment. You will play a pivotal role in synchronizing these teams around quarterly targets, ensuring that lead generation efforts, budget allocations, and sales goals are all working in harmony. By facilitating clear communication and shared visibility, you will help bridge the gap between the execution of our growth strategy and the various downstream impacts.

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level