Revenue Operations Business Process Analyst

Atlassian•Austin, TX

54d•$110,700 - $172,725•Hybrid

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The RevOps Business Process Analyst is an individual contributor, with a proven track record of supporting complex, quote-to-cash (QTC) projects at Enterprise software companies. In this role you will work closely with stakeholders including Enterprise Deal Operations and Customer Advocate teams to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and support the delivery of our project portfolio in partnership with our IT teams and your business stakeholders.

Requirements

3+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an “analyst” position (business, process, systems, functional, etc.)
Experience working in a high-growth, enterprise software company
An ability to translate business needs into AI use cases and collaborate with data scientists/ML engineers on deployment.
Familiarity with AI/ML concepts and tools, with a demonstrated interest in applying them to improve sales or support workflows (e.g., automation, analytics, forecasting); experience contributing to AI-related projects is a plus.
An ability to dive into details, but also step back and reframe a problem more strategically
You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.
Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling, and more.
Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.
Flexible and adaptable to changing priorities with exceptional organization and time management skills.
You are a team player at heart and have a get $#!t done mentality

Responsibilities

Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.
Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.
Work with cross-functional teams including Sales, Technial Support, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.
Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.
Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.
Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.
Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.
Participate in user acceptance, smoke testing, and implementation activities.
Create and deliver training and enablement content for projects you're managing.