Revenue Operations Business Operations Manager

Zendesk • Madison, WI

9d • $116,000 - $174,000 • Hybrid

About The Position

Revenue Operations Business Operations Manager Location: Madison, WI Zendesk is looking for a dedicated and dynamic individual to join our team as an integral owner of our quoting and billing processes. This role will engage in daily operations to gain a comprehensive understanding of the processes, allow them to take ownership and enhance system functionality for smoother overall operations. You will utilize our extensive experience in Quote-to-Cash (QTC) systems to collaborate on cross-functional projects that improve integrations across our QTC framework, ensuring the business is well-prepared for strategic initiatives. The ideal candidate will be motivated, proactive, quick to learn, and demonstrate a keen ability to enhance processes and think critically about system efficiencies. You should possess the ability to multi-task and effectively prioritize competing tasks, demonstrating adaptability and eagerness to take on challenges. We are seeking an individual with significant operational experience who is creative, proactive, and skilled at conveying complex information clearly to a wide range of audiences.

Requirements

• 5+ years in financial systems, specifically focusing on the commerce-to-cash process, with corporate experience and/or a background in systems consulting.
• Bachelor’s Degree in Finance, IT, Business Administration, or a related field.
• Strong proficiency in data querying and reporting tools with experience in financial reporting systems.
• Superb cross-functional experience and strong collaborative skills and the ability to work with all levels of management and across multiple and varied functional teams.
• Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner.
• Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams.
• Understand business transformation, change management and execute plans for growth.
• Excellent verbal and written communication skills.
• Experience with system implementations and user acceptance testing and associated documentation.
• Ability to thrive in a dynamic, fast-paced environment where adaptability is crucial.
• Experience working with remote and global teams, demonstrating the ability to learn and influence in a virtual environment.
• Strong facilitation abilities to guide discussions and drive outcomes.
• Excellent organizational skills to balance multiple projects and meet tight deadlines in a fast-paced environment.
• Quick learner of new technologies, comfortable with reporting and analyzing data.
• A confident leader who can represent and advocate for Global RevOps in cross-functional forums.

Nice To Haves

• Hands-on experience with Salesforce, CPQ and Zuora a plus.
• Strong knowledge of G-Suite and Zoom applications.

Responsibilities

• Lead and prioritize initiatives that identify ways to optimize quoting, billing, and overall QTC processes, ensuring alignment with business goals and best practices in ERP systems.
• Showcase systems thinking and strategic problem-solving capabilities through the effective implementation of ERP and QTC systems, contributing to organizational growth and efficiency.
• Oversee and own daily operations of our quoting and billing systems, ensuring seamless functionality and user support.
• Utilize project management tools and skills to provide timely updates on internal projects, product releases, and roadmaps while managing program deliverables and scope for product migrations.
• Help maintain comprehensive documentation of system workflows, process improvements, and enablement requirements to support a deeper understanding of operational needs.
• Build strong relationships with leadership across Sales Operations, IT, Product Led Growth, and Product Development, acting as the primary point of contact for the worldwide Revenue Operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager