Revenue Operations Associate

Hinge-Health•San Francisco, CA

7d•Hybrid

About The Position

The Revenue Operations and Strategy team’s mission is to ensure Hinge Health gets reimbursed for the services we provide, while also leveraging our financial operations expertise to lead and enable strategic decisions and initiatives across the organization. We’re looking for an ambitious and energetic individual to support both our Billing and Commercial Enablement function, who will play an instrumental role in supporting internal Commercial stakeholders for both revenue generation and retention motions, while also ensuring that we are billing accurately and reimbursed in a timely fashion from clients, payers and health plans. We are looking for someone with at least 1 year of professional experience, preferably in the consulting, startup, or healthcare fields, who is interested in understanding the mechanics of healthcare reimbursement, financial metrics, and go-to-market motions/support. They will work cross-functionally to strategize, create, and implement processes and procedures that not only impact key financial metrics, but also improve company efficiency and scalability as we continue to be a high-growth company. We are looking for someone who can wear multiple hats, is a self-starter, and is passionate about improving the financial health of the HH revenue cycle and business as a whole.

Requirements

At least 1 year of professional experience, preferably in the startup, consulting, and/or healthcare fields
1+ year experience with Excel in professional setting
Experience working cross-functionally with different teams
Comfortable working with the ambiguity of a fast-paced startup

Nice To Haves

Efficient written and verbal communication skills
Attention to detail and exceptional organizational skills
Experience in revenue cycle management
Experience project managing of internal projects
Finance and accounting experience is a plus, but not required

Responsibilities

Support the growth of general claim and invoice billing practices from pre-submission to post-submission, including ensuring all claims and invoice clients are charged accurately
Ensure new clients are set-up for claim submission and HH is able to receive remittances electronically
Support the entire life-cycle of billing for a new client, including: taking part in external calls with carriers, monitoring initial claim processing, eventually turning a new client onto daily automated claims, and reporting on the reimbursement of that specific new account
Assist in recurring, monthly and quarterly, billing and collections processes such as invoice billing, claims partner set up and implementation/submission, cash collections, and ad-hoc accounting and revenue reporting support
Update and refresh reporting for revenue cycle KPIs, including but not limited to: claim denials, claim write-offs, time to cash, partner commissions etc.
Ability to identify revenue cycle process breakdowns and apply knowledge to propose & develop potential solutions
Communicate cross-functionally with Customer Success, Sales, Partnerships, and Engineering teams to support client and partner financial reporting needs and promote revenue retention
Participate in external calls assisting sales pitches and explaining key financial- and business-specific concepts to our valued clients/partners
Participate in internal solutioning and educational calls to ensure HH Commercial teams are adequately prepared to answer financial questions

Benefits

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Grow with us through discounted company stock through our ESPP with easy payroll deductions.

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