Revenue Officer I

State of North Carolina

6d • $48,000 - $76,542 • Hybrid

About The Position

PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING This position has been established as hybrid teleworking with a minimum starting salary of $48,000. This Revenue Officer I works at the Greenville Service Center a minimum of two days per week. If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Greenville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position plays a vital role in the Department’s efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The position requires someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. This professional position has a hybrid work schedule. Work is performed in-person at the Greenville Service Center a minimum of two days a week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Requirements

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Valid driver’s license is required for this position in order to conduct taxpayer visits
• Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.

Responsibilities

• Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
• Adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Determine acceptable repayment terms through a variety of methods including installment payment agreements

Benefits

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees