Revenue & License Coordinator

City of Loveland•Loveland, CO

1d•Hybrid

About The Position

The Sales Tax Division is seeking a detail-oriented, customer-focused team member to support the City’s tax administration processes. This role is responsible for processing a variety of tax returns, fees, and permits; preparing accurate monthly reports; monitoring accounts to ensure timely payment; and maintaining business licenses and records. The position also provides front-line customer service at the counter, by phone, and through email, offering guidance to business owners and community members. Additional duties include mailing notices, scanning returns, collecting register receipts, and assisting with division-wide backup functions. This position is part of a positive, collaborative, and supportive team that values accuracy, communication, and a strong customer service mindset. It’s a great opportunity for someone who enjoys meaningful administrative work, thrives in a friendly culture, and wants to contribute to efficient and reliable customer services. If you're looking for a place where your work truly matters, the Sales Tax Division is a team worth getting excited about! We’re a supportive, collaborative group that values accuracy, community, and a positive workplace culture. Here, you’re not just processing numbers, you’re helping keep important services running for our community. In this role, you’ll experience a wide range of responsibilities, from processing sales, lodging, and excise tax returns to creating monthly reports with firm deadlines. You’ll help maintain the integrity of our tax system by monitoring accounts, managing licenses and permits, and sending clear, helpful communication to business owners. You’ll also be part of the public-facing side of our work, providing friendly customer service at our counter, over email, and by phone. This role includes detailed administrative work and direct connection with the community. Our team cross-trains and supports each other. Each member learns backup functions and expands their skill set. We help each other, grow, step in when needed, and celebrate wins, big and small. We communicate openly, value one another’s strengths, and keep the work environment friendly and balanced.

Requirements

High School graduate or GED required.
3 years professional office environment or customer service-related industry experience.
Excellent customer service abilities.
Strong math skills.
Ability to work in a fast-paced environment.
Proficient with Microsoft Office Products.
Strong typing and 10 key skills.
Strong willingness and ability to learn (regarding City of Loveland tax code and Colorado state statutes).

Nice To Haves

Some college coursework in Finance or related field.
Knowledge of the City of Loveland tax code and Colorado state statutes.

Responsibilities

Processing all returns: Sales Tax, Lodging Tax, Fees, BOT, Marijuana Excise Tax.
Tracking sales for month end reporting.
Creating monthly reports with hard deadlines.
Monitoring accounts to ensure payment receipt.
Managing licenses/permits.
Mailing out notices and letters to business owners.
Providing customer service at our window, through email, and phone calls.
Register receipt collections.
Scanning returns.
Work closely with third party Fee District, providing reports, customer service, and ensuring compliance.
Performing back-up functions for others in the Sales Tax Division.
Other duties as assigned.

Benefits

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program