Revenue Development Partner Senior - Denver Arts and Venues

City and County of Denver • Denver, CO

2d

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $80,217.00 - $106,288.00. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date About Our Job Working for the City and County of Denver (CCD) is so much more than a job. It’s a chance to make a difference in your own life and in the lives of people around you. Click here to find out about all the amazing benefits and reasons to work for the city that you love! Denver Arts & Venues (DAV) is the City and County of Denver agency responsible for overseeing Denver Public Art. DAV is also responsible for operating some of the region’s most renowned facilities, including Red Rocks Amphitheatre, Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum, McNichols Civic Center Building and Theatre at Loretto Heights. DAV is committed to justice, equity, diversity and inclusion as a fundamental guiding value and a practice woven into all of our strategies, initiatives, and decision-making processes. This includes the public art process. To address historic inequities and systemic racism, the City’s Equity Platform is focused on BIPOC (Black, Indigenous and People of Color) and other historically marginalized communities, including but not limited to people with disabilities and LGBTQIA2S+. Ensuring meaningful representation from historically untapped and under resourced communities is essential to these practices. For information about Denver Arts & Venues Denver Public Art, visit our websites at http://www.artsandvenuesdenver.com and www.DenverPublicArt.org The Revenue Development team at Arts & Venues is a highly specialized department that oversees and manages all areas of marketing, customer service, data tracking and revenue generation in a fast-paced and creative environment. We are seeking a Revenue and Development Partner Senior (Ticketing Operations) who will Administer and leads the work of a team to address complex, large-scale business development programs where significant regulatory and technical ability is needed. Ensures programs operate in compliance with departmental objectives, pertinent laws, rules, and regulations of city employees or contractors. Additionally, the Revenue Development Partner Senior (Ticketing Operations) can expect to:

Requirements

• Bachelor’s Degree.
• Three (3) years of experience in professional sales, business development, account management, or related work.
• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.

Nice To Haves

• Strategic and detail-oriented professional experience with strong business development and analytical skills.
• Confidence managing complex ticketing operations, pricing/scaling strategies, contracts, and financial tracking with accuracy.
• Experience building strong relationships, effectively partnering with promoters, contractors, venue staff, leadership, and external stakeholders.
• Experience in professional sales, account management, or revenue generation within a fast-paced, customer-facing environment.
• Skills in interpreting financial and operational data to identify growth opportunities and inform strategic decisions.
• Ability to provide calm and solution-focused service in high-pressure, live event environments.
• Knowledge of industry trends in live entertainment, events, or venue operations.
• A commitment to equity, inclusion, professionalism, and public service within a municipal setting.

Responsibilities

• Onboard and orient new contractors to city programs.
• Educate and assist contractors with city fees, taxes, ticketing policies, procedures, and functionality of software platforms.
• Oversee show information in ticketing software.
• Develop scaling for each event based on market and related to artist and venue location.
• Configures fees, taxes, and delivers methods based on venue, client type, and event setup.
• Perform work by planning, developing, designing, coordinating, and monitoring a variety of ticketing operations related to event on-sale through event operation and settlement.
• Manage ticket holds for each event.
• Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for staff, departments, and offices at the venue.
• Serve as an on-site contact and oversees coordination and execution of operational elements including, but not limited to box office operations, customer service, technology application and product resolution.
• Serve as a liaison between internal and external departments to ensure contract fulfillment.
• Communicates with a wide range of city staff and management, contractors, business groups, and the public to share information and resolve problems or issues.
• Establish, identify, plan, and monitor significant sales for new or established business development lines of business or channels.
• Utilizes data analytics to identify growth opportunities for sales and marketing initiatives.
• Provides market intelligence on current conditions and prepares a variety of analytical and operational reports.
• Track industry trends related to program areas.
• Conducts analysis of complex financial and operational data, which may lead to controversial or unprecedented recommendations or outcomes.
• Prepares and presents these outcomes and recommendations to senior leadership and key stakeholders.
• Build new contacts and create a network within the specific industry of ability, take part in related associations, and cultivate relationships with other industry professionals outside of the city that feeds business development or performance, both within and outside the organization

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees