Revenue Cycle Specialist - Hybrid/Boston, MA

Brook Inc•Boston, MA

77d•Hybrid

About The Position

About Brook Health Brook Health delivers care beyond the walls of the doctor’s office. We provide people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. Brook helps people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. Job Overview The Revenue Cycle Specialist plays a critical role in managing Brook’s end-to-end billing and reimbursement processes, ensuring accurate and timely payment for healthcare services. This position requires deep knowledge of healthcare billing, strong analytical and communication skills, and a proactive approach to resolving complex claim and payment issues. This hybrid position is based in Boston, MA, with regular in-office collaboration.

Requirements

Strong understanding of healthcare billing, coding, and claims-management processes
Proficiency with EMR/EHR revenue-cycle modules
Exceptional attention to detail and accuracy in managing patient and financial data
Strong written and verbal communication skills for both payor and patient interactions
Proficient in Microsoft Excel or Google Sheets for analysis and reporting
Highly organized and able to prioritize tasks in a fast-paced, dynamic environment
Collaborative, solution-oriented mindset and commitment to continuous improvement
Minimum 3 years of accounts-receivable or billing experience in a healthcare setting
High-school diploma or equivalent required

Nice To Haves

Epic or Cerner Certification strongly preferred
Medical Billing Certification strongly preferred

Responsibilities

Claim Preparation & Submission: Prepare superbills, verify coding accuracy, and submit claims to commercial, Medicare, and Medicaid payors through established electronic billing systems
Denial Management & Appeals: Review and analyze denied or underpaid claims, identify patterns, and prepare and submit appeals or corrected claims to maximize revenue recovery
Patient Financial Communication: Verify insurance coverage and benefits, calculate patient responsibility, and communicate balances clearly and professionally to patients
Accounts Receivable Management: Monitor and manage outstanding A/R, track collection progress, and generate aging reports to support cash-flow visibility and forecasting
Revenue Optimization: Identify root causes of billing delays or rejections, propose process improvements, and collaborate with Finance and Clinical Operations to drive accuracy and efficiency
Compliance & Documentation: Maintaining thorough documentation to support audits.
Cross-Functional Collaboration: Partner with internal teams — including Clinical Operations, Partner Success, and Finance — to ensure revenue-cycle alignment with company goals
Continuous Process Improvement: Contribute to the refinement of Brook’s billing workflows, automation tools, and reporting mechanisms as the business evolves
Other Assigned Duties: Support additional revenue-cycle responsibilities as assigned in response to organizational needs or system changes

Benefits

In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families.
Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren).
Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most.
Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends.
Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work.
Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings.
Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds.
Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus.