Revenue Cycle Services Coordinator 1-Contact Lens

The Ohio State University • Columbus, OH

2d • $15 - $20 • Onsite

About The Position

The Revenue Cycle Services Coordinator plays a critical role in clinic operations and financial management, supporting both patient flow and administrative compliance across the College of Optometry's clinical services.

Requirements

• High School Diploma or GED
• PC Knowledge and interpersonal, verbal, and written communication.

Nice To Haves

• One year of experience in an optometric or health care setting is desired
• Graduate of a two- year optometric technician program, optician, or apprentice optician
• Knowledge of practice management software
• Understanding of medical and administrative procedures.

Responsibilities

• Triage phone, in-person patient encounters, and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies.
• Make independent decisions regarding scheduling appointments in the appropriate clinic service to maintain full clinic schedules.
• Provide comprehensive patient services, including assisting with patient arrivals, appointment check-in and check-out, and interfacing with phone call management software.
• Understand and explain eye examination procedures and fees to patients, answers patient prescription-related questions, and answers patient questions based on medical record information.
• Respond to spectacle, contact lens, and medication/medication refill requests in person, over the phone, and through the online portal from patients and attending optometrists.
• Responsible for arranging and verifying insurance coverage, prior authorizations, and vouchers.
• Provide patient check-out services by re-verifying insurance, processing patient billing and coding for accurate optometric procedures and diagnostic codes, and collecting exam fees and co-pays.
• Post payments for services and materials, determine patient and insurance responsible balances, and accurately enter adjustments, refunds, and discounts in the Compulink software.
• Process incoming optometry student and patient supply and trial contact lens orders.
• Interface with laboratories for stock and specialty orders to track fulfillment, warranty, exchange, returns, and credits.
• Provide supply invoice documentation to the accountant for payment processing.
• Understand HIPAA policy and present HIPAA information to patients.
• Understand HIPAA and ensure data entry of confidential patient information.
• Support Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling.
• Prepare and review medical records and prescriptions for completeness and accuracy, scan documents/images into the Electronic Health Record (EHR), and conduct quality reviews.
• Performs Release of Information duties in a secure and confidential manner.
• Communicates with other medical providers regarding patient care and referrals; delivers and retrieves records.
• Provides copies of receipts and prescriptions (Rx's) to patients and obtains Rx acknowledgements from patients.
• Responsible for maintaining the consult room and front office space to ensure all spaces are appropriately stocked, organized, clean, and up to date.
• May perform these duties in other departments such as, Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care, and Eyewear Gallery.
• Performs other Administrative duties as needed.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees