Revenue Cycle Patient Engagement Trainer | Finance | Full Time Day (25358)

Bergen New Bridge Medical Center • Paramus, NJ

3h • Onsite

About The Position

New Bridge Medical Center is dedicated to providing high-quality, compassionate care to its diverse community. As a leading healthcare provider, it offers a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Revenue Cycle Patient Engagement Trainer.

Requirements

• Bachelor’s degree in communications, healthcare management, or other related field
• 2 years of customer service, call center, communications, or healthcare supervisor experience.
• Demonstrated proficiency in creating training manuals and other tools.
• Demonstrates familiarity with computer programs used in the department.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• A strong understanding of the operations of the US healthcare system in the commercial, Medicare and Medicaid markets.
• Ability to document all aspects of his/her work and share knowledge with colleagues.
• Ability to define business problems, assess relevant variables and forces that impact the issue, and recognize relevant patterns in data.
• Ability to work independently with flexibility to new or varied responsibilities.
• Demonstrated ability to structure complex problems and derive insights from data.

Responsibilities

• Develop and maintain clear, patient-centered scripting for revenue cycle roles.
• Translate complex revenue cycle concepts into frontline-ready communication.
• Create and deliver structured training and coaching for staff across locations.
• Support onboarding with focus on communication, de-escalation, and service recovery.
• Partner with leadership to embed communication standards to all revenue cycle workflows.
• Track experience indicators, assist with service recovery, and document best practices.
• Responsible for creating corresponding action plans for continuous process improvement.
• Ensure alignment with organizational brand and patient engagement standards.
• Assists with and responds to escalated patient and provider calls and complaints.
• Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Ensures delivery of excellent customer service resulting and improving patient satisfaction scores for the department and the institution.
• Explains agency operations to general public by explaining goals, services and regulations of the programs and occasionally gives prepared presentations to professional and/or lay groups on principles and/or programs of general interest in order to provide for public awareness and education.
• Develops and maintains a good working relationship with other members throughout the hospital.
• Responsible for a positive culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Ensures that policies, procedures and practices are followed to support patient-first based care, high reliability, performance improvement and transparency
• Performs other related duties as required.

Benefits

• A comprehensive benefits package
• Competitive medical, dental, and vision plans
• Generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• Robust tuition reimbursement and continuing education programs to help support our employees ongoing development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees