Patient Relations Representative - Revenue Cycle - Full Time

SolutionHealth•Nashua, NH

1d•Onsite

About The Position

The Patient Relations Representative supports the Central Billing Office within the Revenue Cycle department and plays a key role in promoting revenue integrity. This position is responsible for resolving patient billing questions accurately and efficiently while delivering exceptional customer service. The role is on‑site and involves frequent interaction with patients, families, internal departments, and external vendors.

Requirements

High School Diploma or equivalent
1–3 years of experience in medical billing, collections, or a related role within a hospital, physician office, or insurance setting
Working knowledge of CMS guidelines, third‑party payers, Medicaid, managed care products, workers’ compensation, and liability plans
Understanding of state and federal regulations related to self‑pay collections and Fair Debt Policy
Strong organizational skills, attention to detail, and ability to follow through on tasks
Excellent verbal and written communication skills
Ability to work in a fast‑paced, high‑call‑volume environment while maintaining professionalism and confidentiality

Nice To Haves

Prior EPIC billing experience
Bilingual in English and Spanish

Responsibilities

Respond to patient billing inquiries via phone, email, and in person, documenting all interactions in the electronic patient accounting system
Review and explain accounts receivable processes, insurance payments, and patient financial responsibility
Assist patients and family members in understanding insurance Explanation of Benefits and resolving billing concerns
Determine appropriate payment resolution paths, including payment in full, payment plans, Medicaid, or other options
Collaborate with Financial Counselors, Early Out vendors, and Bad Debt vendors
Support internal departments with billing‑related questions
Correct and update patient demographic and insurance information as needed
Manage assigned work queues and special billing projects
Forward attorney and collection agency inquiries to Revenue Cycle leadership
Perform additional duties as assigned

Benefits

Southern NH Medical Center is a 5‑time Magnet designated hospital
Health, dental, prescription, and vision coverage for full‑time & part‑time employees
Medical, dental, and vision coverage
Life insurance
Short‑ and long‑term disability
Flexible Spending Accounts (FSA)
Competitive pay
Tuition Reimbursement
Nursing Student Loan Paydown Program
403(b) Retirement Savings Plan
Education & paid training courses for continued career progression & so much more!