Revenue Cycle Trainer

Saint Francis Health System

1d•Onsite

About The Position

The Revenue Cycle Trainer is responsible for the development, implementation and oversight of training and support for employees and end users involved in revenue cycle activities by reinforcing appropriate system usage and skills required. This position will identify training needs and map out learning and development plans. Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.

Requirements

High School Diploma or GED.
Minimum 3 years of experience in self-directed activities, work teams and leadership.
Functional knowledge and skills in the use and of Microsoft Office Suite (Power Point, Word, Excel, and Outlook) or equivalent.
Effective communication (verbal and written), interpersonal and time management skills.
Demonstrate knowledge of healthcare environment and healthcare technologies.
Demonstrate respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
Demonstrate highly engaging facilitation skills in a variety of learning environments to ensure effectiveness and accuracy in engaging audiences with diverse skill sets and learning needs.
Demonstrated ability to perform and maintain working relationships within the department and across all business units to foster a team environment.

Nice To Haves

Associate’s, vocational or technical degree in business, adult education, healthcare or related field, preferred.

Responsibilities

Creates system training, including needs analysis, design development, implementation and evaluation.
Collaborates with management in developing, updating, implementing and maintaining creative, engaging and effective training programs and materials including manuals, curriculums, handouts, job aids, workflow guides and presentations.
Researches, creates and updates education materials to ensure materials are up-to-date, relevant and compliant with regulatory and industry standards.
Answers user inquiries and identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and/or curriculum to address gaps in understanding.
Provides classroom instruction and training support to new and existing team members and end users throughout the healthcare system on a variety of revenue cycle topics/practices (including hard and soft skills), with emphasis on the technologies and processes needed to know to perform their jobs.
Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials.
Assists with the development of standard operating procedures and quality assurance activities.
Identifies opportunities for process improvements, makes recommendations, and assists in development, training, and implementation of process changes.
Develops positive relationships with managers and end users throughout the healthcare system in order to effectively implement relevant training objectives and measure training outcomes and inform management of any performance concerns.
Participates in initiatives and ensures proper resources are available to achieve identified goals and that overall performance on quality metrics set forth by the organization or met.