Revenue Cycle Liaison (4096)

LIFELONG MEDICAL CARE•Berkeley, CA

21d•$82,000 - $85,000

About The Position

The Revenue Cycle Liaison serves as the primary connection between clinic operations and centralized revenue cycle teams to ensure accurate, timely, and compliant revenue capture. This role focuses on front-end and operational workflows that impact billing, reimbursement, and cash flow, including registration accuracy, eligibility verification, charge capture, and issue resolution. The Revenue Cycle Liaison proactively identifies revenue risks, supports clinic teams with education and process improvement, and partners with Finance, Operations, and Compliance to resolve systemic issues impacting reimbursement and patient experience. This is a full time role based in Berkeley, CA, with some remote work as appropriate. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Requirements

Strong attention to detail with the ability to identify revenue risk early.
Ability to translate revenue cycle requirements into operational workflows.
Comfort working in fast-paced, highly collaborative environments.
Commitment to equity, access, and patient-centered care.
Professional judgment and discretion when handling sensitive financial information
Associate’s or Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field, or equivalent experience.
Minimum of 3–5 years of experience in healthcare revenue cycle, clinic operations, or front-end registration/eligibility.
Working knowledge of ambulatory billing workflows, insurance eligibility, and payer processes.
Experience working with EHR and practice management systems.
Strong organizational, communication, and problem-solving skills.
Ability to work collaboratively across departments and with clinic staff.

Nice To Haves

Experience in an FQHC or safety-net healthcare setting.
Familiarity with Medi-Cal, Medicare, PPS, and managed care billing.
Experience supporting denial management or charge capture improvement.
Knowledge of HRSA Health Center Program requirements.
Proficiency with reporting tools (e.g., Tableau, Excel).
Bilingual or multilingual skills reflective of the communities served.

Responsibilities

Serves as the primary liaison between clinic operations and centralized billing teams.
Tracks, escalates, and resolves site-level front end revenue cycle issues.
Facilitates timely communication between clinic leadership and billing to ensure issues are addressed and closed.
Supports root-cause analysis of recurring revenue cycle issues and partners on corrective action plans.
Supports clinic teams in maintaining accurate patient registration, insurance verification, eligibility confirmation, and sliding fee discount compliance.
Monitors front-end workflows that impact billing accuracy and reimbursement.
Reinforces standard operating procedures for front-desk, enrollment, and clinic support staff.
Partners with Enrollment and site teams to address coverage gaps and payer transitions.
Works with clinical and operational staff to ensure services are appropriately documented and charges are submitted accurately and timely.
Supports implementation and adherence to charge capture workflows aligned with payer and FQHC requirements.
Identifies trends related to missing, late, or incorrect charges and collaborates with finance leadership to address gaps.
Reviews revenue-related dashboards and reports to identify trends, risks, and opportunities at the site or regional level.
Prepares summary reports for Operations and Finance leadership highlighting key issues, resolutions, and outstanding risks.
Supports ad hoc data requests related to revenue performance and workflow improvement.
Provides ongoing education and coaching to clinic teams on revenue cycle, related workflows and best practices.
Supports onboarding and training for new clinic staff related to registration, eligibility, and revenue-sensitive processes.
Assists with implementation of new workflows, systems, or payer requirements impacting revenue cycle operations.
Partners with Compliance and Finance teams to support audit readiness related to billing, documentation, and front-end processes.
Assists with corrective action plans resulting from audits, OSVs, or internal reviews.
Ensures revenue cycle practices align with HRSA Health Center Program requirements, Medi-Cal, Medicare, and payer contracts.
Collaborates closely with Clinic Operations, Enrollment, Access, Quality, IT, and Compliance teams.
Serves as a resource for Center Directors and site leadership related to revenue cycle questions and escalations.
Participates in meetings, workgroups, and improvement initiatives as assigned.
Documents issues, resolutions, and process changes to support transparency and continuous improvement.
Performs other duties as assigned to support organizational revenue integrity and sustainability.