Revenue Cycle Lead

CentralReach • Fort Lauderdale, FL

4d • Hybrid

About The Position

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking a dynamic and proactive Revenue Cycle Lead to join our team. The ideal candidate will be responsible for driving customer success by fostering strong relationships and collaborating closely with internal teams to achieve a 95%+ gross collections rate. The CSM will play a critical role in understanding the Revenue Cycle Management (RCM) process, identifying areas for improved service utilization, and mitigating account risks. This position requires a commitment to ensuring customers are properly trained and understand their role in the partnership.

Requirements

• Bachelor's degree or equivalent work experience in a related field (Healthcare, Business Administration, Finance, etc.)
• Previous experience in client success, customer service, or revenue cycle management (RCM) preferred
• Strong understanding of the RCM process and its impact on collections and customer success
• Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders
• Problem-solving skills with the ability to identify and mitigate risks
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced, evolving environment
• Proficient in Microsoft Office Suite and CRM software; experience with RCM-related tools is a plus

Responsibilities

• Understand and Drive RCM Process
• Achieve 95%+ Gross Collection Rate
• Identify and Improve Service Utilization
• Mitigate Account Risks
• Customer Training & Education
• Collaboration with Internal Stakeholders
• Progression to Level 2

Benefits

• competitive compensation
• comprehensive health benefits
• generous PTO
• 401(k) matching
• paid parental leave
• hybrid work schedules
• career development support
• wellness programs
• opportunities to give back through CR Cares™, our community engagement initiative

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level