Revenue Cycle Engagement Leader

Infinx

1d•Remote

About The Position

At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. The Revenue Cycle Engagement Leader is a hands-on, deeply engaged operator who owns the success of their client engagements end-to-end. This is not a role for someone who views leadership as delegating tasks and monitoring status reports. We are looking for a leader who lives inside the work–who reads the data daily, anticipates problems before they surface on a client call, and drives solutions with urgency, precision, and grace. The ideal candidate combines elite analytical capability with deep Acute Care & Ambulatory (Technical & Professional Claims) Revenue Cycle expertise and the executive presence to stand in front of demanding client stakeholders and answer any question put to them. They remain composed and solution-oriented under pressure, absorb difficult client feedback without losing momentum, and consistently convert challenges into measurable results. They lead from the front–inspiring their team, modeling the standard, and holding the line on performance every day. This role reports directly to the Vice President of Acute Care Services. As a member of the Infinx Management Team, the Engagement Leader owns the daily operational health of their assigned clients and leads weekly executive-level meetings with client stakeholders, delivering credible status updates, escalating risks proactively, and presenting a clear, data-driven view of performance, root causes, and forward plans.

Requirements

Treats every client engagement as their own business; reviews work queues, listens to calls, opens accounts, and verifies that what is being reported matches what is actually happening
Spots leading indicators of trouble–shifts in denial rates, aging buckets, payer behavior, staffing productivity–and acts on them before they escalate
Commands a working knowledge of acute care hospital revenue cycle operations: AR follow-up, denial management, charge capture, payment posting, credit balance resolution, underpayment recovery, and the end-to-end lifecycle of a claim across both facility and professional billing
Expert-level understanding of Medicare IPPS and OPPS, Medicaid, Tricare, VA, and commercial payer behavior, including contract interpretation, appeal pathways, and reimbursement methodology (DRG, APC, EAPG, fee schedules, etc.)
Uses revenue cycle data to drive decisions, comfortable building, interrogating, and defending models, pivot analyses, and trend work, and can explain every number on every slide and trace it back to its source
Presents with clarity and confidence to demanding C-suite and VP-level client stakeholders, handles pointed, skeptical, or harsh questioning without defensiveness, stays composed, solution-oriented, and credible
Understands the correlation between staffing, productivity, net cash collected, avoidable write-offs, and the client's bottom line, and makes resource and prioritization decisions with that full picture in view
Creates, reviews, updates, and implements process improvements that reduce avoidable write-offs and measurably lift performance, and holds team members accountable through clearly defined standards and expectations
Communicates flawlessly in writing and verbally, de-escalates client, team, and peer conflict with professionalism, and delivers difficult messages directly while preserving the relationship
Adjusts to shifts in direction, priority, or scope and executes through change without losing momentum
Inspires and develops remote staff in a high-volume, high contact environment, and drives performance without burning people out
5-7 years of experience managing back-end revenue cycle teams in a hospital directly or through healthcare outsourcing environment as well as professional claims
Demonstrated hands-on leadership of client engagements–not purely supervisory or administrative oversight
Deep working knowledge of acute care EHR systems, including Epic, Cerner, Meditech, and CPSI
Strong analytics and data-driven decision-making skills
Proficiency with Excel at an advanced level (pivots, lookups, complex formulas, structured analysis)
Expert-level PowerPoint and executive presentation skills–formal agendas and polished decks are the default for every client meeting
Proved track record of identifying cashflow risks early and executing corrective plans that produced measurable results
Experience leading and developing remote teams in a contact-center-style production environment
Outstanding organization and time management; able to run multiple client engagements and AR portfolios simultaneously without dropping detail
Willingness to work beyond standard hours when client situations require it

Nice To Haves

Bachelor's degree from an accredited college or university
Certified Revenue Cycle Representative (CRCR) or equivalent industry certification
Lean Six Sigma training and prior continuous improvement experience
Prior P&L or client-account ownership experience
Experience presenting to hospital CFOs, VPs of Revenue Cycle, or equivalent executive stakeholders

Responsibilities

Own the full operational relationship for assigned clients–performance, communication, issue resolution, and strategic direction
Lead and inspire a team of coders, billers, collectors, and payment posters, driving daily accountability and measurable performance improvement
Manage AR and denials to consistently meet or exceed contractual SLAs, intervening personally when trends move in the wrong direction
Proactively monitor daily workflow, productivity, and quality metrics; identify deviations early and implement corrective action immediately–before they become client-visible issues
Design, refine, and execute client-specific processes and workflows that scale with volume and hold up under audit
Build and deliver executive-level reporting and dashboards that tell a clear story: what is happening, why, and what is being done about it
Lead weekly client executive meetings with formal agendas, polished presentations, and the analytical depth to answer any question asked–including unfriendly ones
Develop ad-hoc analyses and presentations that respond to client questions accurately, professionally, and on short timelines
Partner with internal teams, such as operations, technology, product, and client success, to remove barriers and accelerate solutions
Represent Infinx on corporate projects and initiatives that extend beyond the assigned book of business
Support new client expansion, implementation, and go-live activity
Mentor, coach, and develop team members; manage performance directly and constructively
Maintain full compliance with HIPAA and all client confidentiality obligations
Do what it takes to deliver–including non-standard hours when the situation requires it
Other duties as assigned