REVENUE COORDINATOR

State of Arkansas • Little Rock, AR

2d

About The Position

The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. ]This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

Requirements

• A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.
• Ability to explain technical or regulatory information in a way that is easy for the public to understand.
• Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities.
• Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.

Nice To Haves

• Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.

Responsibilities

• Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
• Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
• Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
• Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
• Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
• Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
• Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
• Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
• Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees