flex Revenue Coordinator

Marriott Hotels Resorts•Bethesda, MD

About The Position

This is a temporary position. Assist RMAS Revenue Managers with non-stakeholder-facing tasks, including but not limited to preparing for sales strategy meetings; managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties; supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability; implementing hotel sales strategies in the reservation and inventory systems; escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner; and monitoring compliance with and participation in company promotions and eCommerce channels. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area. OR 4-year bachelor's degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area. CORE WORK ACTIVITIES Analyzing and Reporting Revenue Management Data Supports RMAS Revenue Managers during the transition period. Analyzes information and evaluates results to choose the best solution and solve problems. Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Generates and provides accurate and timely results in the form of reports, presentations, etc. Assists RMAS Revenue Managers with sales strategy analysis and refines as appropriate to increase market share for all properties. Analyzes period-end and other available systems data to identify trends, future need periods, and obstacles to achieving goals. Facilitates updates on the transient segments. Assists with the account diagnostics process and validates conclusions. Executing Revenue Management Projects and Strategy Demonstrates knowledge of job-relevant issues, products, systems, and processes. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Achieves and exceeds goals, including performance goals, budget goals, team goals, etc. Attends staff meetings to plan, organize, prioritize, coordinate, and manage activities and solutions. Establishes long-range objectives and specifies the strategies and actions to achieve them. Takes a predetermined strategy and drives the execution of that strategy. Understands and meets the needs of key stakeholders. Confirms hotel strategies conform to brand philosophies and initiatives. Confirms that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate. Assist Revenue Managers with the preparation for sales strategy meetings. Updates market knowledge and aligns strategies and approaches accordingly. Communicates proactively with properties regarding rate restrictions and strategy. Manages rooms inventory to maximize cluster rooms revenue. Assists RMs with pricing and provides input on business evaluation recommendations. Uses reservations systems and demand forecasting systems to determine, implement, and control selling strategies. Checks distribution channels for hotel positioning, information accuracy, and competitor positioning. Confirms property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements, and evaluates revenue tests and audits. Communicates brand initiatives, demand, and market analysis to stakeholders. Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities. Building Successful Relationships Supports all co-workers and treats them with dignity and respect. Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develops and maintains positive and productive working relationships with other employees and departments. Additional Responsibilities Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner. Attends staff/forecast/long-range meetings as needed.

Requirements

2-year degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area. OR 4-year bachelor's degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area.
Knowledge of revenue management concepts, processes, and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing, and inventory management.
Skill in using a Yield Management system and interpreting pricing and inventory reports.
The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek additional information and where to look to find it.
The ability to manage rooms and function space restrictions and thresholds using systems or manually to maximize revenue/profit across all segments.
The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Knowledge of sales and marketing concepts, including principles and methods for showing, promoting, and selling products or services as well as marketing strategies and tactics.
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Demonstrates understanding of written sentences and paragraphs in work-related documents.
Communicates effectively in writing as appropriate for the needs of the audience.

Responsibilities

Assist RMAS Revenue Managers with non-stakeholder-facing tasks
Preparing for sales strategy meetings
Managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties
Supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability
Implementing hotel sales strategies in the reservation and inventory systems
Escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner
Monitoring compliance with and participation in company promotions and eCommerce channels
Analyzing information and evaluates results to choose the best solution and solve problems
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Generates and provides accurate and timely results in the form of reports, presentations, etc
Assists RMAS Revenue Managers with sales strategy analysis and refines as appropriate to increase market share for all properties
Analyzes period-end and other available systems data to identify trends, future need periods, and obstacles to achieving goals
Facilitates updates on the transient segments
Assists with the account diagnostics process and validates conclusions
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements
Achieves and exceeds goals, including performance goals, budget goals, team goals, etc
Attends staff meetings to plan, organize, prioritize, coordinate, and manage activities and solutions
Establishes long-range objectives and specifies the strategies and actions to achieve them
Takes a predetermined strategy and drives the execution of that strategy
Understands and meets the needs of key stakeholders
Confirms hotel strategies conform to brand philosophies and initiatives
Confirms that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate
Assist Revenue Managers with the preparation for sales strategy meetings
Updates market knowledge and aligns strategies and approaches accordingly
Communicates proactively with properties regarding rate restrictions and strategy
Manages rooms inventory to maximize cluster rooms revenue
Assists RMs with pricing and provides input on business evaluation recommendations
Uses reservations systems and demand forecasting systems to determine, implement, and control selling strategies
Checks distribution channels for hotel positioning, information accuracy, and competitor positioning
Confirms property diagnostic processes (PDP) are used to maximize revenue and profits
Initiates, implements, and evaluates revenue tests and audits
Communicates brand initiatives, demand, and market analysis to stakeholders
Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities
Supports all co-workers and treats them with dignity and respect
Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Develops and maintains positive and productive working relationships with other employees and departments
Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner
Attends staff/forecast/long-range meetings as needed