Revenue Collection Administrator

City of Atlanta•Atlanta, GA

About The Position

The Revenue Collection Administrator is responsible for reviewing and analyzing bi-weekly delinquent license reports and actively reducing delinquency of assigned invoices and accounts. The role emphasizes providing exceptional customer service in alignment with the City of Atlanta Customer Commitment. This position requires proficiency in using multiple data systems, including enterprise platforms, spreadsheets, and databases, to track, analyze, and resolve delinquent accounts. The Administrator performs weekly site visits to businesses, issues citations and notifications, and represents the City of Atlanta in court proceedings when compliance is not achieved. The work is performed under the general supervision of the Financial Manager II, with the expectation of independent judgment, collaboration, and proactive problem-solving with management, colleagues, and stakeholders. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Requirements

Strong critical thinking skills and attention to detail.
Excellent time management skills; ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Ability to maintain confidentiality of sensitive customer information.
Strong interpersonal skills and ability to build productive relationships with internal and external stakeholders.
Ability to achieve and exceed monthly, quarterly, and annual collections goals.
Proficiency in accurate and timely completion of assigned duties
Bachelor’s degree in Business Administration, Finance, or a closely related field OR an equivalent combination of education, skills, experience, and training.
Minimum of three (3) years of experience in credit collections, customer service, or a related field.
Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
Experience with data entry and tracking systems (EnerGov or equivalent preferred).
Valid Georgia driver’s license.

Nice To Haves

Experience in municipal or government collections.
Familiarity with court proceedings related to collections or compliance.

Responsibilities

Serve as a primary point of contact for the Office of Revenue’s Collections Team regarding delinquent licenses, fees, and tax matters.
Maintain interdepartmental knowledge to facilitate payment and resolution of delinquent invoices.
Ensure compliance with City of Atlanta Business License and Excise Tax Ordinances through field visits, issuance of notifications and citations, and documentation of collection activities (calls, emails, photos) in the Office of Revenue’s tracking system (EnerGov).
Appear in court as a witness in violation cases, prepare case documentation, and present evidence at appeal hearings or other legal proceedings.
Maintain strong internal contacts with other City offices and departments to support customer service and collections efforts.
Proactively contact customers via phone and email to facilitate payment of delinquent invoices.
Assist with preparing quarterly presentations highlighting collections performance, accomplishments, and revenue outcomes.
Provide timely responses to customer inquiries through email, tracking systems, and phone calls.
Ensure compliance with written procedures, policies, and supervisory guidance.
Stay current with updates in procedures through ongoing training.
Perform other duties and special projects as assigned.