Returns & Stock Control Team Leader D23 OD1 - Returns-T1 D

Byrider

36d•Onsite

About The Position

The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service.

Requirements

Some previous experience of first line management within a distribution environment would be preferred
Previous Returns or Stock Control experienced would be preferred but not essential
Ability to problem solve
Good communication skills both written and verbal.
Be able to demonstrate a high level of literacy and numeracy in order to produce documentation and maintain a variety of accurate records.
Ability to prioritise work
Self-motivated with the ability to work on your own initiative.
A team player
Computer literate
Be able to communicate and operate with staff at all levels
Conflict resolution skills
Must be Confident in decision making
Professionalism and Leadership skills are essential

Nice To Haves

WMS
Shogun
Oracle
Microsoft Office
Assure
Metapack
Multichannel platforms
Jira

Responsibilities

To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy
To support in the identification and resolution of departmental operational issues
To oversee all aspects of Returns & Stock Control including:
Retail Returns
Problem Stocks
Pricing of Clearance Stocks
Multi-Channel Returns
Stock Removals
Supplier Returns
Audits
General queries
eBay
To report any potential quality or product issues to the relevant departments
To monitor levels of adjustments within the DC and analyse the information to identify and report on your findings
To monitor the audit trail of cartons being despatched from the DC
To trace discrepancies reported by stores.
To investigate discrepancies reported on Fast Track IBT s
To audit stocks destined to and passed over to jobbers
To supervise the removal of End of Line stocks to jobbers
To ensure that all returns are regularly collected
To carry out spot checks, monitor and oversee stocks destined for disposal including lost property
To assist with the ongoing development of all members of the department
To deputise for the Returns and Stock Control Supervisor in their absence.
To complete any other reasonable adhoc task in line with the needs of the Business and your current level of responsibility
Development of new processes within the department