Returns Specialist

Holley Performance Products • New Braunfels, TX

65d • Onsite

About The Position

We re looking for a detail-oriented and dependable Returns Specialist to join our team in New Braunfels, Texas, at Simpson Race Products. In this role, you'll process and evaluate returned products, support customers and dealers, and help keep our operations running smoothly. If you re organized, hands-on, and enjoy working independently while contributing to a team environment, this position could be a great fit.

Requirements

• Strong attention to detail and organizational skills
• Ability to work independently and problem-solve
• Basic technical proficiency and comfort navigating databases
• Excellent communication skills with a customer-first mindset
• Willingness to learn product details and follow safety procedures

Responsibilities

• Process Daily Returns: Receive, check in, and accurately log all incoming returned merchandise.
• Inspect & Evaluate Products: Perform quality control checks to identify defects, damage, or non-compliance with company standards.
• Manage Return Records: Use our online systems to process returns, exchanges, and update inventory.
• Support Customers & Dealers: Provide daily assistance via email and phone to resolve return-related questions or issues.
• Repackage Items: Prepare merchandise for resale or redistribution by re-boxing and labeling.
• Perform Minor Repairs: Complete small repairs on helmets and other safety products as needed.
• Keep Accurate Documentation: Maintain thorough records of returns, customer details, and product conditions.
• Handle Inventory Transfers: Move products between warehouses and storage locations.
• Process Annual Dealer Returns: Assist with palletized shipments during dealer return cycles.
• Operate Equipment Safely: Use forklifts, elevator lifts, bailers, and other machinery as required.
• Shipping & Labeling: Create shipping labels for outgoing products and return labels for inbound items.
• Maintain Product Knowledge: Stay familiar with safety product specifications and features.
• Meet Daily Goals: Efficiently manage workload and work independently with minimal supervision.
• Physical Capability: Lift and move items weighing 50-100 lbs regularly, with assistance.

Benefits

• Holley Performance Brands offers a supportive workplace with great benefits from day one - including medical, dental, and vision coverage, 401(k) with company match, and life insurance.
• You ll enjoy paid time off, employee discounts on top brands and travel, and access to wellness and financial-planning resources.
• We re a collaborative team that values growth, balance, and taking care of our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees