Returns Evaluator 1

B&H Photo Recruiting Department • Burlington, NJ

2d

About The Position

The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

Requirements

• Organized and detailed oriented
• Exceptional customer service skills
• Knowledge of computer system (UNIX, web, email, excel)
• Minimum 2 years experience in a Warehouse
• High school diploma or equivalent required.
• Must be able to lift 50lbs independently and up to 80lbs with assistance.
• Extended periods of standing/walking
• Monday-Thursday 9am-6pm, Friday 9am-2:30pm

Nice To Haves

• Previous experience troubleshooting computers and cell phones is preferred but not required

Responsibilities

• Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
• Examines returned merchandise to determine condition and checks for accessories.
• Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
• Enters return into system.
• Processes refund, credit, restocking fee, etc. based on B&H policies.
• Creates new order if exchange is requested.
• Repacks merchandise to new condition, if recategorized as new
• As assigned by the manager

Benefits

• competitive salaries
• medical benefits
• a 401K plan
• employee discounts
• opportunities to grow within a high-energy environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED