Returns Ckerk

AGPARTS WORLDWIDE INC•South Greensburg, PA

1d•$18 - $22•Onsite

About The Position

The Returns Clerk is a key, cross-functional role that keeps product moving efficiently throughout the warehouse while also supporting our customers and internal teams. This position works closely with our sales, purchasing, and receiving teams to manage customer and vendor returns, ensure accurate processing, and maintain smooth operations. While customers and returns are the primary focus, the Returns Clerk is also expected to support other teams as needed.

Requirements

Friendly, approachable, and customer-service oriented
Detail-oriented with strong problem-solving skills
Organized and comfortable with managing multiple tasks
Eager to learn and grow within the company
A team player willing to support other departments when needed

Nice To Haves

Experience in a returns, receiving, or customer service role
Strong organizational skills with the ability to manage multiple return workflows simultaneously
Comfortable communication via email and phone with customers, vendors, and other internal teams
High attention to detail when inspecting products, processing and verifying order information
Familiarity/basic knowledge of Acumatica Software

Responsibilities

Customer Support Respond to customer emails and phone calls related to returns and orders
Route customers to the appropriate team when needed
Assist with creating labels for customer return shipments
Customer Returns Process daily customer returns received at the front door
Receive, inspect, and sort returned products to determine next steps
Create credits and return shipments for customer returns
Verify, label, and return inspected products to inventory when applicable
Sort and label failed inspections for return to vendors when applicable
Vendor Returns Process daily vendor returns from the receiving team and customer returns
Inspect and verify products on the returns shelf to ensure accurate order numbers
Confirm customer return details before submission to vendors
Communicate clearly and professionally with vendors regarding returns
Coordinate with the other teams when additional vendor details are required for returns
Create and process return receipts for international and domestic vendor returns
Other tasks Create and process repair order credits as needed
Create and process credit corrections as needed
Assist with label creation for returns as needed
Assist other departments with basic tasks as needed
Scrap and recycle products according to vendor instructions
Track and manage lost and damaged package claims as needed