Returns Associate 7:30-4:00

Knipper-posted about 10 hours ago
Full-time • Entry Level
Onsite • Charlestown, IN
1,001-5,000 employees
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POSITION SUMMARY: The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions. SHIFT: 7:30 am - 4:00 pm J. Knipper and Company is an Equal Opportunity Employer

  • Receive and process client returns daily using associated databases.
  • Sort returns from small package carriers and large full case returns from client representatives.
  • Verify contents of all returns.
  • Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
  • Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
  • Perform reconciliations.
  • Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
  • Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
  • Operate equipment and systems as intended by the manufacturer.
  • Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
  • Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
  • Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
  • Record billable hours/time utilizing the appropriate system of record.
  • Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.
  • High school diploma or equivalent
  • One (1) year of experience in a warehouse environment or equivalent amount of training / education
  • Forklift operation
  • Use of RF equipment
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