Returns Associate 7:30-4:00

Knipper HEALTH•Charlestown, IN

14d•Onsite

About The Position

The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions.

Requirements

High school diploma or equivalent
One (1) year of experience in a warehouse environment or equivalent amount of training / education
Strong verbal and written communication skills
Strong interpersonal skills
Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.)
Ability to navigate computer systems
Ability to use Outlook / Excel (viewing and printing)
Ability to follow established process flows

Nice To Haves

Forklift operation
Use of RF equipment

Responsibilities

Receive and process client returns daily using associated databases.
Sort returns from small package carriers and large full case returns from client representatives.
Verify contents of all returns.
Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
Perform reconciliations.
Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
Operate equipment and systems as intended by the manufacturer.
Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
Record billable hours/time utilizing the appropriate system of record.
Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.