Returns Associate - Medical Manufacturing

Starkey Canada•Eden Prairie, MN

7d•$17 - $25•Onsite

About The Position

Starkey is adding a new team member to the Returns Department at its global headquarters in Eden Prairie, MN. If you are detailed orientated, enjoy working with others in a family style setting, and enjoy a variety of tasks and responsibilities this may be the right fit for you. Starkey offers its new employees 4 weeks of PTO, full benefits package, 401k, onsite wellness center and cafeteria. Hours are Monday - Friday, 8am - 4:30pm Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. The Returns Associate is responsible for performing and verifying customer and International Facility returns, credits, and cash application duties for the Returns department.

Requirements

High School diploma or equivalent required
Minimum 1 year of experience working in data entry, preferably in accounts receivable department
Windows, Excel, and Word
Good communication skills required
Ability to make decisions
Must be able to lift more than 50 lbs.

Responsibilities

Processing customer returns, to include:
Open and check in all inbound packages
Disposition product - returning items to warehouse, reprocessing facility or vendor
Interface with the ERP system to record transactions
Accurately processing credits
Ensure all credit adjustments, credit claims, and refunds are entered accurately into system and in a timely manner.
Scan processed work
Enter new orders when applicable
File Paperwork with Tracking Information when applicable
Disposition of Return Product
Label and transact product
Pack and prepare goods for shipping
Prepare vendor RMA and ship product when applicable
Respond to customer inquiries regarding return for credits in a professional manner with a high degree of accuracy.
Answer inbound telephone calls inquires or request for credit
Copy, fax, or e-mail invoices or statements as required
Solve problems for internal/external calls.
Track all order changes in CF
Use IIR for inquiries to CS and Sales
Dispute and correct inaccurate RMA