Returns Associate

Vgm Group, Inc•Phoenix, AZ

3d•Onsite

About The Position

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Phoenix, AZ. For more information, visit Fulfillment and Logistics Partner for CPAP Resupply and Orders | VGM Fulfillment . Job Purpose Summary: The Returns Associate will answer customer questions, input accurate return information on customer accounts and perform general warehouse duties, including material handling, and warehouse cleanup. What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!

Requirements

Able to function independently in an agile environment, as well as part of a team
Flexible with the ability to routinely adapt to change
Ability to stand and walk throughout the facility 25% of the workday
Ability to lift and carry 5lbs or less
Operation of warehouse equipment
Visual abilities to include reading, distance vision and peripheral vision

Responsibilities

Consistently meets or exceeds departmental expectations.
Sorting returned packages by type and company
Navigating multiple different places within our warehouse management system
Inspecting product for manufacture quality
Damaging out product that does not meet the criteria for manufacture quality
Creating the RMA in D365
Doing extensive research within D365
Reshipping of orders
Creating purchase orders and receiving customer owned stock
Performing cycle counts on customer owned stock
Manage and maintain the COS picking locations
Be available to come in early and stay late as needed to provide adequate support for the business.
Maintain a clean and safety work environment to prevent accidents and injuries.
Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures.
Maintain a positive and professional attitude while working with others of varying backgrounds.
Set a positive example through personal attendance and time management.
Be willing and adapt to change in a fast-paced environment to support business objectives.
Demonstrate accurate verbal and written communication skills.
Work cooperatively in a team environment to achieve business goals and growth opportunities
While performing the duties of this job, the employee may be required to assist with other departmental functions upon request.
Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials.
Embody the VGM Power of One Principles