Returns Associate

PORTER PIPE & SUPPLY • Addison, IL

1d • Onsite

About The Position

Be part of something exciting at Porter Pipe & Supply! This position is based in Addison, IL, at our headquarters, where you will join a thriving team. As a member of our Returns Associate Team, you’ll play a pivotal role in maintaining our culture of customer service excellence. Our Returns Associates bring their organizational skills and warehouse expertise to ensure smooth operations and customer satisfaction.

At Porter Pipe & Supply, CULTURE IS EVERYTHING, and our mission is at the heart of all we do:

Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.

Requirements

• Strong organizational skills and attention to detail.
• The ability to build rapport with both internal and external customers.
• A positive attitude with the ability to work both independently and as part of a team.
• Strong mathematical aptitude and time management skills.
• Proficiency in Microsoft Office products and the ability to learn software systems like TWL and SX.e.
• English language proficiency for effective communication.
• High school diploma or GED.
• At least one year of prior warehouse experience.

Nice To Haves

• Forklift experience (preferred but not required).

Responsibilities

• Utilize software (TWL and SX.e) to process returned items, ensuring accuracy and transparency.
• Identify and organize returned industrial gas cylinders and process customer credits.
• Inspect, clean, and organize returned rental equipment and ensure all documentation is complete.
• Process and document returned linear products for restocking into inventory.
• Maintain accurate records and documentation.
• Adhere to all company safety rules, standards, and guidelines.
• Assist with workflow management in the returns department as needed.
• Perform other duties as assigned.

Benefits

• Be Part of Something Bigger: Play a key role in maintaining our returns operations and contribute to our culture of service excellence.
• Professional Growth: We invest in our team members, offering opportunities for training and development.
• Collaborative Culture: Join a team where respect, teamwork, and support are prioritized.
• Competitive Benefits: Enjoy a competitive salary, benefits package, and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees