Retirement Conversion Specialist

Charles Schwab Corporation•Austin, TX

41d•Onsite

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations. Charles Schwab Trust Bank, provides trust, custody, trading, and technical services to retirement plan sponsors, investment advisors, independent recordkeepers, and third-party administrators (TPAs) through the Trust and Custody Services Division of Charles Schwab Bank, Charles Schwab & Co., Inc. The Conversion Team is one of the first lines of contact for retirement clients at Schwab, we are responsible for onboarding new retirement business to Charles Schwab Trust Bank and setting up various products and services the clients will utilize including investment, paying agent and data and reporting needs. The Conversion Analyst is responsible for taking ownership of assigned new account opportunities to ensure exceptional client and partner experiences from initial inquiry through appointment of Schwab as successor custodian and paying agent. This includes speaking with clients and attorneys; as well as partnering with internal partners to ensure key information and documentation is collected and set up for the accounts. will support the needs of the clients that are transitioning new retirement plan business to Schwab while providing seamless and positive experience for independent recordkeeper and advisor clients. The Conversion Specialist will have consultative communications with clients and other support business partners, utilizing various applications to set up retirement plans on the Trust Bank platform. This individual will schedule client meetings, assist recordkeeper and investment advisor clients with in-kind asset transfers from prior custodians, collect and review of required new account agreements and fund attachment paperwork, and work with various internal teams to ensure accounts are set up with all necessary products and services. Ability to work in a fast-paced environment, containing both attention to detail and outside the box thinking is a must. Candidates must be able to communicate effectively within a team environment and be able to lead client calls. In this position, you will need to have retirement business and investment knowledge to be able to hit the ground running.

Requirements

Bachelor's degree in finance, economics, business administration, or related area preferred
Minimum of 3 to 5 years' financial services experience in a client facing role operations ideally with investment advisor firm or employee benefit plans providing trust/custody or recordkeeping services
Moderate understanding of rules governing qualified retirement plans, ERISA, and DOL
Moderate understanding of investments, trading, and transfer of assets
Excellent communication (verbal and written) skills with ability to organize and prioritize
Ability to project manage and lead client meetings that encompass multiple accounts, transfers, and documents
Demonstrated analytical skills that include the ability to research provide accurate backup documentation for the QC'er/ auditors and resolve aging transfer request issues until completion.
Advanced knowledge of Microsoft applications including but not limited to Excel, Outlook, and Word.
Ability to utilize several different applications simultaneously, including Microsoft Office, internet, CRM's database systems, and email
Strong analytical skills, ability to research problems, determine root causes and solutions
Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy
Ability to work independently and meet daily and other required deadlines.
Collaborative team player with contagiously positive, outgoing, can-do attitude. Thrives on initiating, building and encouraging strong authentic relationships inside and outside the group; highly reciprocal; navigates and activates alignment across organizational silos
Critical thinker who can identify gaps and inefficiencies and create and communicate solutions to management and leadership
Comfortable in a fluid, dynamic and fast-moving work environment with ability to embrace change and innovation
Strong customer focus, including ability to think in terms of customer experience - See through the client eyes, gather information, and provide clients with "outside of the box" options
Great attitude, team orientation, intelligence and professionalism

Nice To Haves

Moderate experience and knowledge of Salesforce, SmartSheet, an/or DocuSign

Responsibilities

The Conversion Specialist will have consultative communications with clients and other support business partners, utilizing various applications to set up retirement plans on the Trust Bank platform.
This individual will schedule client meetings, assist recordkeeper and investment advisor clients with in-kind asset transfers from prior custodians, collect and review of required new account agreements and fund attachment paperwork, and work with various internal teams to ensure accounts are set up with all necessary products and services.
Ability to work in a fast-paced environment, containing both attention to detail and outside the box thinking is a must.
Candidates must be able to communicate effectively within a team environment and be able to lead client calls.