Retiree Solutions Analyst II
About The Position
The Retiree Solutions Analyst II is responsible for delivering high‐quality service and operational support to bswift clients and their retiree populations by maintaining benefits system configurations, executing documented processes, and resolving complex client and participant inquiries. This role is well‐suited for an analytical, detail‐oriented professional who thrives in a fast‐paced, high‐volume environment and takes pride in delivering accurate, reliable results. The primary objective of this position is to provide exceptional service and support to bswift clients and their employees—creating “raving fans” through timely, accurate, and proactive service delivery. As a member of the Retiree Solutions team, you will support a large and diverse book of business while working closely with teammates, clients, and the Retiree Service Center. You will contribute to a consistent, high‐quality service experience through timely, accurate, and proactive support. We foster a culture built on teamwork, flexibility, open communication, collaboration, professional growth, and having fun along the way.
Requirements
- Bachelor’s degree from a four‐year college or university, or an equivalent combination of education and experience
- Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP/XLOOKUP
- Working knowledge of Microsoft Office products
- Extensive experience working with databases, including data interpretation, validation, and reconciliation
- Strong analytical, problem‐solving, and critical‐thinking skills
- Excellent organizational and prioritization skills, with the ability to manage multiple competing priorities
- Effective written and verbal communication skills to engage clients and internal teammates
Nice To Haves
- Experience with benefits administration systems, payroll, HRIS, or related technology is a plus
Responsibilities
- Provide ongoing service delivery to support client requirements and operational needs
- Serve as first‐level system support for assigned clients, researching and resolving inquiries
- Respond to client and participant questions with timely, accurate, and well‐reasoned solutions
- Partner effectively with internal teams to ensure a consistent, high‐quality service experience
- Maintain and support client benefits websites, ensuring configurations align with documented requirements
- Manage daily, weekly, monthly, and annual inbound and outbound file processing
- Perform ongoing audits and file reviews to ensure data accuracy and integrity
- Execute client‐specific reporting and support ACA‐related processing
- Configure and test system changes to support client projects and annual enrollment activities
- Participate in testing for bswift system releases, including occasional weekend support when required
- Review release documentation to understand system changes and assess impact to client administration
- Execute operational processes as outlined in Administrative Guides and Ongoing Playbooks
- Support billing activities, including invoice generation, auditing, and reconciliation of invoice reporting
- Identify issues or discrepancies and take appropriate action to resolve or escalate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
