Retention Specialist

Pestban • Woodstock, VT

1d

About The Position

ABOUT THIS ROLE: Duties will include: · Assist the supervisor with “hands – on” training and development of the Retention Team · Assist with Inbound/outbound efforts for cancellation requests and renew services. · Assist supervisor in evaluating staff performance. · Handle escalation calls and communicate with customers to address issues/disputes from customers. · Collect and analyze call statistics with supervisor. · Communicate with any appropriate managers of any trends in complaints. · Maintain open communication for a positive and effective work culture. QUALIFICATIONS AND REQUIRED SKILLS · Self-starter · Excellent leadership skills · Strong verbal and written communication as well as presentation skills. · Organizational and time management skills. · Detail oriented with strong follow-up skills. · Strategic thinker with focus on delivering exceptional customer service. · Business process analysis skills with ability to recommend appropriate changes for improvement. · Minimum 2 years customer service/retention experience. · PestPac software experience required. · Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully. · Regular and punctual attendance · Proficient in Microsoft Office - Word, Outlook, and Excel. PHYSICAL REQUIREMENTS · Prolonged periods of sitting at a desk and working on a computer

Requirements

• Self-starter
• Excellent leadership skills
• Strong verbal and written communication as well as presentation skills.
• Organizational and time management skills.
• Detail oriented with strong follow-up skills.
• Strategic thinker with focus on delivering exceptional customer service.
• Business process analysis skills with ability to recommend appropriate changes for improvement.
• Minimum 2 years customer service/retention experience.
• PestPac software experience required.
• Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
• Regular and punctual attendance
• Proficient in Microsoft Office - Word, Outlook, and Excel.

Responsibilities

• Assist the supervisor with “hands – on” training and development of the Retention Team
• Assist with Inbound/outbound efforts for cancellation requests and renew services.
• Assist supervisor in evaluating staff performance.
• Handle escalation calls and communicate with customers to address issues/disputes from customers.
• Collect and analyze call statistics with supervisor.
• Communicate with any appropriate managers of any trends in complaints.
• Maintain open communication for a positive and effective work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed