Retention Specialist

Waste Pro USA•Concord, NC

About The Position

The Retention Sales & Customer Service Representative receives, and processes calls from customers, serves as the point of contact for customers, and resolves customer issues. This role will also require reaching out to customers to help retain business as well as troubleshoot challenges they may have. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. This position also works closely with management and municipality contacts to ensure compliance with our contract with them. Helping to improve service & assist with overall performance of service & delivery to the customers.

Requirements

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.