Retention Specialist

Guardian Tax • Chandler, AZ

3d • $18 - $24 • Onsite

About The Position

At Guardian Tax, our Retention team plays a critical role in protecting the client experience and ensuring long-term success. If you’re confident on the phone, thrive in a structured environment, and know how to turn difficult conversations into wins—you’ll fit right in.

Requirements

• Strong phone presence and communication skills
• Ability to handle objections and sensitive conversations calmly
• Reliable, professional, and coachable

Nice To Haves

• Prior call-center, retention, or customer service experience is a plus

Responsibilities

• Make outbound calls only to existing Guardian Tax clients
• Address concerns, de-escalate issues, and reinforce the value of our services
• Retain clients through professionalism, empathy, and clear communication
• Accurately document call outcomes and client interactions
• Work closely with internal teams to resolve issues and support client success

Benefits

• Structured role with clear expectations
• Supportive leadership and team environment
• Opportunity to earn more through performance—not commissions
• Work that directly impacts client outcomes and company success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees