RETENTION SPECIALIST

RW OPCO, LLC • Minneapolis, MN

9d • Onsite

About The Position

We are seeking a Retention Specialist
to join our Team in Minneapolis, MN. This position focuses on
retaining clients that are inquiring on cancelling services. To be successful, you will need to understand the services that Renters Warehouse provides and be able to solve immediate issues and concerns
to
retain the Client’s business. The ability to sell the Client on why they should stay with us and incentivize them to continue their business relationship with Renters Warehouse
will give you the most success in this role. The primary goal of this position is to
retain as much business as possible and
efficiently close out accounts while providing
5-star
customer service
to
remain a highly reputable property management company.

Requirements

• Strong knowledge of computers and technology including cloud-based software and applications.
• Proficient in Microsoft Office (Word, Excel).
• Ability to self-manage and problem solve with little or no direction.
• Ability to communicate well and provide exceptional customer service.
• Organized and manage multiple priorities.
• Successfully use negotiation skills and easily diffuse difficult situations.
• Demonstrate Honesty, Trustworthiness& Accountability.
• High School Diploma, GED, or 1-2years of experience in a customer service role, sales role or a related field.

Responsibilities

• Use strong efforts to save the client by resolving issues, including prompt follow-up
• Handle all cancellation inquiries through written requests and via inbound calls
• Perform data management duties such as closing out clients’ accounts
• Create and send monthly reporting along with a summarization of cancellation data to RVP's
• Manage multiple accounts by communicating effectively with owners and residents
• Send notification letters to both owners and tenants to explain next steps
• Provide updated data and information to the management team
• Collect feedback on client cancellation reasons and monitor are as for improvement
• Take inbound calls from clients once cancellation duties are complete
• Serve as a Client Service Advisor when cancellation duties are complete or as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees