Retention Specialist

Project Renewal•New York, NY

9d•$50,000 - $54,000•Hybrid

About The Position

The Retention Specialist is a passionate advocate for individuals facing barriers to employment. This role requires a deep understanding of the challenges underserved populations face and a commitment to keeping them employed while providing support and resources needed. The Retention Specialist will cultivate and manage relationships with Next Step clients who graduate from our sector-based and non-sector based training programs and will work across functional lines to ensure retention goals and milestones are met.

Requirements

HS Diploma or equivalency (advanced degree preferred)
Must have 3 - 5 years' experience in workforce development working with vulnerable populations, including individuals who have histories of homelessness, justice involvement, substance use, and mental illness
Demonstratable career counseling, employment and partnership development skills
Proven ability to proactively engage clients and maintain strong relationships throughout program participation, including during periods of low motivation or barriers to participation
Experience working in a performance-based environment with outcome goals
Strong networking and relationship-building skills

Responsibilities

Build strong, supportive relationships with program participants from enrollment to job placement
Coordinate activities designed to help graduates retain jobs and develop new skills to advance in their careers
Maintain employment data such as wage increases, promotions, resignations, and terminations; and generating reports and statistics
Communicate with clients’ case management staff to keep them up-to-date on clients’ workplace progress and to ascertain any developments which may affect clients’ workplace performance
Support, track and document client’s retention progress in Salesforce database and meet monthly/quarterly goals
Provide individualized career and supportive case management and guidance to clients, addressing their unique challenges and supporting their career goals
Assist clients with job search strategies, resume and cover letter development, interview preparation, and navigating workplace dynamics
Maintain strong relationships with employer partners to ensure successful employer-partner relationships, including Project Renewal HR Department and Project Renewal sites
Verify employment, obtain employment verification for various contract milestones
Perform other duties as assigned