Retention Specialist (Wilmington, Delaware)

Universities of Wisconsin • Madison, WI

16d • $51,955 • Remote

About The Position

The retention specialist will work under the supervision of the project directors and project manager. The position will provide intake assessment, deliver the psychoeducation program, and provide follow up services to participants in the project. The successful applicant will be expected to live and work in the State of Delaware near the Delaware VR agency for the duration of the project. The retention specialist will receive referrals and screening surveys from potential participants, confirm eligibility with partner agencies for the project, schedule and host training programs for participants, and provide follow up support contacts to participants under the general supervision of the Project Director. The duties are reviewing referral and screening materials, communicating with partner agencies and participants, scheduling and time management, providing group-based education services, and record keeping. Additional duties include assisting with scheduling and managing team, committee, and partner meetings. Support the hiring and onboarding of other project staff. Attend meetings and participate in committee meetings. This position has an FTE range of .6- 1.0. The project, an integrated, technology-enhanced approach to building capacity for job retention among persons with disabilities in competitive integrated employment, seeks to demonstrate a multi-modal intervention to support the job retention of individuals with disabilities served by the state vocational rehabilitation program. A research team at UW Madison, known as IPARRT, runs this project through the Wisconsin Center for Education Research at the University of Wisconsin Madison.

Requirements

• Demonstrated ability to manage multiple tasks with a high level of accuracy and attention to detail.
• Strong organizational skills, including the ability to prioritize work, meet deadlines, and follow through independently with minimal supervision.
• Ability to communicate effectively—both verbally and in writing—with individuals at all levels of the organization, as well as with external partners.
• Ability to work collaboratively as part of a team while also maintaining the capacity to work independently.
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Experience performing data entry, data tracking, or maintaining documentation systems.
• Ability to work effectively with diverse groups, including internal departmental colleagues, UW partners, state agencies, sponsors, subawardees, and contractors.
• This position requires regular, on-site collaboration with the Delaware Division of Vocational Rehabilitation (DVR). The employee must reside within reasonable proximity to Delaware DVR offices to effectively conduct intake assessments, provide participant training, deliver the psychoeducation program, and perform follow-up services.
• This position will be eligible for fully remote work as assigned by the University of Wisconsin- Madison.
• A successful candidate will have the ability to work from home or an alternate office location as the position's Headquarters Location.

Nice To Haves

• Experience delivering psychoeducation programs or similar educational/training interventions.
• Experience working in collaboration with state agencies or vocational rehabilitation programs.
• Field of study in Rehabilitation Psychology, Rehabilitation Counseling, Social Work, Psychology, or like field.
• Master's Degree preferred.

Responsibilities

• Identifies, promotes, and maintains external partnerships to support the outreach program
• Researches, develops, and facilitates outreach program content and materials
• Delivers outreach program content and materials to community members
• Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers
• Schedules and secures resources and communicates logistics in support of an outreach program
• May assist with the monitoring of outreach program budget spending
• Develops and evaluates curriculum and programs and provides recommendations for improvement

Benefits

• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees