Retention Deal Manager

Choice Hotels International

22d

About The Position

The Retention Deal Manager supports the Franchise Retention organization by managing retention‑related franchise agreements from application through execution. This role partners closely with Retention leaders, Legal Compliance, and cross‑functional stakeholders to negotiate contract terms, ensure regulatory compliance, and drive timely execution of retention agreements that support corporate growth and retention objectives. The Retention Deal Manager serves as a liaison between internal departments and franchisees, ensuring that negotiated terms are properly vetted, authorized, and executed in accordance with Choice policies, approval requirements, and applicable federal franchise laws. The role requires strong judgment, attention to detail, and the ability to balance competing priorities during high‑volume periods while producing accurate, legally sound work.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Experience supporting contract execution, deal management, or legally regulated business processes.
• Demonstrated ability to manage multiple priorities, shifting deadlines, and complex workflows.
• Strong attention to detail and commitment to data accuracy and compliance.
• Ability to work independently with minimal supervision.
• Flexibility to work extended hours during peak business periods as needed.
• Commitment to upholding Choice’s Values & Performance Principles, including collaboration, integrity, inclusion, customer focus, and performance excellence.

Nice To Haves

• Strong project management and organizational skills.
• Effective communication and relationship‑building capabilities across diverse stakeholder groups.
• Sound judgment and problem‑solving skills with the ability to proactively identify and resolve deal obstacles.
• Comfort working in fast‑paced, deadline‑driven environments, particularly during month-end or peak periods.
• Proficiency in CRM systems and business reporting tools.

Responsibilities

• Retention Deal Management
• Negotiate franchise agreement terms with prospective and existing franchisees in partnership with Franchise Retention leadership.
• Ensure executed franchise agreements are fully vetted, approved, and aligned with corporate retention and growth objectives.
• Track projected closing dates and proactively resolve issues involving buyers, sellers, lenders, and legal representatives to facilitate timely closings.
• Collaborate with internal teams including Retention, Development, Credit, Owner Portfolio Strategy Operations, Fair Franchising, Franchise Services, Openings, Billing, and Legal Compliance to resolve deal‑related challenges.
• Provide regular updates to Retention leaders regarding pipeline activity, forecasts, and process improvement opportunities.
• Application, Data Administration & Document Review
• Review legal and transactional documents (e.g., operating agreements, bylaws, partnership agreements, deeds, purchase and sale agreements, leases) to confirm adequacy for franchise agreement execution.
• Maintain accurate and complete deal data in CRM systems, including property details, customer information, guarantor and lender data, market information, and financial terms.
• Issue franchise applications, create and manage application files, and ensure accurate disclosure of Franchise Disclosure Documents (FDDs).
• Obtain post‑closing documentation from franchisees and ensure records are complete and compliant.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager